Senior Product Support Engineer, PSP – Semiconductors

Veeco; Horsham (PA); On-site; USD 78,597 - 115,275; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Holiday, Vacation, and Sick Time

Flexible Spending Accounts (FSA)

Commuter Benefits

Life and Accident Insurance

Disability Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Identity Theft Remediation

Emergency Travel Assistance

Job summary

Veeco is seeking a Technical Product Support Engineer to serve as the escalation point for PSP systems, coordinating resources and guiding field teams to quick, effective solutions. You’ll work across engineering to influence product quality and design improvements.

The role combines deep technical problem solving with customer interaction, training content creation, and compliance with safety standards. Domestic and international travel up to 30% is expected.

Qualifications

• Associate degree in a technical field plus 7+ years in semiconductor equipment field service; OR Bachelor’s with 5+ years; OR Master’s with 3+ years; Equivalent experience in lieu of degree will be considered; however a minimum of High School Diploma or equivalent is required.
• Proven experience supporting high-tech capital equipment with integrated mechanical and electrical systems.

Responsibilities

• Own resolution of complex technical escalations from the field—diagnosing root cause and coordinating factory resources to deliver timely solutions.
• Lead troubleshooting of mechanical, electrical, and process issues across PSP wet process platforms, ensuring system reliability and minimal customer downtime.
• Provide expert technical support to field service teams and customers during installations, upgrades, and NPI deployments.
• Assist on failure analysis for returned components and systemic issues; document field findings and partner with engineering on corrective actions.
• Assist in creation and maintaining technical documentation, including troubleshooting guides, service advisories, and training content for global service teams.
• Act as factory liaison during engineering design reviews and cross-functional meetings, representing customer feedback and serviceability requirements.
• Support new product introduction (NPI) by assisting with pre-release testing, evaluative feedback, and training to prepare field adoption.
• Maintain compliance with Veeco’s safety protocols and customer EHS standards.

Skills

High-tech capital equipment support

Structured troubleshooting

Excellent communication

Data analysis for root cause

Process control systems & automation

Travel readiness 30%+

Education

Associate degree in technical field

Bachelor’s degree

Master’s degree

High School Diploma or equivalent

Job description

Veeco is seeking a Technical Product Support Engineer to serve as the escalation point for PSP systems, coordinating resources and guiding field teams to quick, effective solutions. You’ll work across engineering to influence product quality and design improvements.

The role combines deep technical problem solving with customer interaction, training content creation, and compliance with safety standards. Domestic and international travel up to 30% is expected.