Global Product Support Leader – Semiconductor Equipment

Veeco Instruments Inc.; San Jose (CA); On-site; USD 131,000 - 166,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Holiday, Vacation, and Sick Time

Flexible Spending Accounts (FSA)

Life and Accident Insurance

Disability Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Veeco Instruments Inc. is seeking a Global Product Support Manager for the IBD300 line, based in San Jose, CA and Plainview, NY. You will lead the Technical Product Support team, mentor engineers, and coordinate with Engineering, Field Service, Marketing, and Operations to ensure top-tier customer service.

The role focuses on efficient problem solving, account management, and implementing process improvements to elevate support quality. Travel up to 30-50% may be required.

Qualifications

• Bachelor's degree in a technical discipline and a minimum of 8 years of experience in technical support or engineering.
• MS or PhD preferred.
• Experience with vacuum tools.

Responsibilities

• Provide leadership and supervision to engineers in the Technical Product Support group for Veeco’s IBD300 product line.
• Work directly with customers to integrate new Veeco hardware and software into their process, as well as support their use cases for IBD300 applications.
• Apply a hands-on approach to support technical issues in the field when required or apply direct supervision/training to support Veeco Field Service employees and onsite personnel.
• Support unresolved customer and technical issues from the field, work to achieve resolution, and support the customer through the resolution process.
• Participate in late stages of major software and hardware upgrades, as well as support the rollout to the customer.
• Act as liaison between Field Service, Operations and Engineering where necessary to improve equipment design and factory quality.

Skills

Customer support

Issue tracking

Windows software concepts

Electro-mechanical equipment

Data analysis

Education

Bachelor's degree in technical field

MS or PhD preferred

Tools

Vacuum tools

Windows-based applications

PLC experience

Job description

Veeco Instruments Inc. is seeking a Global Product Support Manager for the IBD300 line, based in San Jose, CA and Plainview, NY. You will lead the Technical Product Support team, mentor engineers, and coordinate with Engineering, Field Service, Marketing, and Operations to ensure top-tier customer service.

The role focuses on efficient problem solving, account management, and implementing process improvements to elevate support quality. Travel up to 30-50% may be required.