Senior Product Support Engineer, Semiconductor Equipment

Veeco Instruments Inc.; San Jose (CA); On-site; USD 148,356 - 192,205; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Holiday, Vacation, and Sick Time

Flexible Spending Accounts (FSA)

Commuter Benefits

Life and Accident Insurance

Disability Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Identity Theft Remediation

Emergency Travel Assistance

Job summary

Veeco is seeking a Senior Product Support Engineer to provide engineering-level support to customers, field teams, and internal groups for diagnosing and debugging Lithography and Laser Annealing products. The role demands proactive problem solving, strong customer service experience, and system-level software debugging skills.

The ideal candidate will lead the local team, analyze incoming issues, develop action plans, track progress, and ensure customer satisfaction while collaborating with

Qualifications

• Bachelor's degree in Engineering, Computer Science, Physics, or related field, plus at least five years of customer-facing product support or engineering experience in the semiconductor capital equipment industry.
• Ability to travel domestically and internationally up to 20%.
• Strong knowledge of object-oriented methodologies and technologies; debugging and software lifecycle experience.

Responsibilities

• Assess, troubleshoot, and resolve customer software and hardware issues that Field Service has been unable to address.
• Collaborate with customers in business-critical situations, providing responsive, professional technical expertise.
• Partner with customers and internal teams to identify, validate, and implement effective solutions to technical issues.
• Provide engineering teams with technical feedback on product changes, enhancements, design issues, reliability concerns, maintenance challenges, and software defects.
• Track and analyze supplier and OEM support calls, authorizing Field Service use of OEM resources as needed.
• Track activities and provide weekly reports to Product Support management.
• Manage customer escalations by ensuring the team focuses on the right tasks, meets schedules, and maintains customer satisfaction.

Skills

C#

.NET

C++

Python

VB

COM

MFC

Microsoft Visual Studio

Windows OS

Debugging large code bases

Multithreaded applications

Software lifecycle

English communication

Project management

Cross-team collaboration

Education

Bachelor's degree in Engineering/CS/Physics or related field

Tools

SAP

Job description

Veeco is seeking a Senior Product Support Engineer to provide engineering-level support to customers, field teams, and internal groups for diagnosing and debugging Lithography and Laser Annealing products. The role demands proactive problem solving, strong customer service experience, and system-level software debugging skills.

The ideal candidate will lead the local team, analyze incoming issues, develop action plans, track progress, and ensure customer satisfaction while collaborating with