Product Support Engineer (PSP)

Veeco Instruments Inc.; Horsham (PA); On-site; USD 78,597 - 115,275; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

Holiday, Vacation, and Sick Time

Tuition Reimbursement

Employee Assistance Program

Job summary

Veeco Instruments Inc. is seeking a Technical Product Support Engineer for the Precision Surface Processing division. You will be the escalation point to keep PSP systems running at peak performance for leading semiconductor manufacturers.

The role combines deep technical problem-solving with customer interaction and collaboration with engineering teams to influence product quality and future design improvements. Domestic and international travel up to 30% is required.

Qualifications

• 7+ years in semiconductor equipment field service or support with mech/electrical systems.
• Experience supporting high-tech capital equipment in field service roles.
• Willingness to travel up to 30% domestically and internationally.

Responsibilities

• Own resolution of complex technical escalations from the field with root-cause analysis.
• Lead troubleshooting of mechanical, electrical, and process issues on PSP wet process platforms.
• Provide expert technical support during installations, upgrades, and NPI deployments.
• Assist in failure analysis and document findings for corrective actions.
• Create and maintain technical documentation and training content.
• Represent customer feedback in design reviews and cross-functional meetings.
• Support pre-release testing and field adoption for NPI.

Skills

Structured troubleshooting

Data analysis

Executive-level communication

Process control systems

Equipment automation

Customer interface

Education

Associate degree in a technical field

Bachelor’s degree

Master’s degree

Job description

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About Veeco
You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team.

OVERVIEW

Veeco’s Precision Surface Processing (PSP) division drives the advanced wet cleaning and etch solutions that enable today’s semiconductor packaging breakthroughs—from heterogeneous integration to AI-ready devices. As a TechnicalProduct Support Engineer, you’ll be the escalation point that keeps PSP systems running at peak performance for world-leading semiconductor manufacturers. Your work combines deep technical problem-solving, customer interface, and collaboration with engineering teams to influence both current product quality and future design improvements.

RESPONSIBILITIES

Own resolution of complex technical escalations from the field—diagnosing root cause and coordinating factory resources to deliver timely solutions.

Lead troubleshooting of mechanical, electrical, and process issues across PSP wet process platforms, ensuring system reliability and minimal customer downtime.

Provide expert technical support to field service teams and customers during installations, upgrades, and NPI deployments.

Assist on failure analysis for returned components and systemic issues; document field findings and partner with engineering on corrective actions.

Assist in creation and maintaining technical documentation, including troubleshooting guides, service advisories, and training content for global service teams.

Act as factory liaison during engineering design reviews and cross-functional meetings, representing customer feedback and serviceability requirements.

Support new product introduction (NPI) by assisting with pre-release testing, evaluative feedback, and training to prepare field adoption.

Maintain compliance with Veeco’s safety protocols and customer EHS standards.

QUALIFICATIONS

Associate degree in a technical field plus 7+ years in semiconductor equipment field service/support; OR Bachelor’s with 5+ years; OR Master’s with 3+ years; Equivalent experience in lieu of degree will be considered; however a minimum of High School Diploma or equivalent is required.

Proven experience supporting high-tech capital equipment with integrated mechanical and electrical systems.

KNOWLEDGE, SKILLS & ABILITIES

In-depth understanding of semiconductor wet process systems (clean, strip, etch, liftoff).

Skilled at structured troubleshooting and failure recovery planning.

Strong communication and customer interaction skills, including executive-level updates.

Ability to analyze data for root cause identification and recommend sustainable corrective actions.

Familiarity with process control systems and equipment automation in high-volume semiconductor manufacturing.

Flexibility to travel up to 30% (domestic and international) for strategic customer escalations, installations, and NPI support.

Salary and Benefits

The expected salary range for this position is $78,597—$115,275, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• Medical, Dental, and Vision
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veecois committed to working with and providing reasonable accommodations to individuals with disabilities.