Senior Product Support Engineer – Semiconductor Equipment

Veeco; San Jose (CA); On-site; USD 148,356 - 192,205; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with Company Match

Holiday, Vacation, Sick Time

FSAs

Commuter Benefits

Life and Disability Insurance

Tuition Reimbursement

EAP

Identity Theft Remediation

Emergency Travel Assistance

Job summary

Veeco is seeking a Senior Product Support Engineer to provide engineering-level support to customers, field teams, and internal stakeholders. The role emphasizes diagnosing, troubleshooting, and debugging Lithography and Laser Annealing systems, with a focus on proactive issue resolution and customer satisfaction.

The successful candidate has strong problem-solving skills, a background in software debugging, and experience guiding a local team through issue analysis, action planning, and

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Physics, or related field, or equivalent experience.
• At least five years of customer-facing product support or engineering experience in the semiconductor capital equipment industry.
• Ability to travel domestically and internationally up to 20%.

Responsibilities

• Assess, troubleshoot, and resolve customer software and hardware issues that Field Service has been unable to address.
• Collaborate with customers in business-critical situations, providing responsive, professional technical expertise.
• Partner with customers and internal teams to identify, validate, and implement effective solutions to technical issues.
• Provide engineering teams with technical feedback on product changes, enhancements, design issues, reliability concerns, maintenance challenges, and software defects.
• Track and analyze supplier and OEM support calls, authorizing Field Service use of OEM resources as needed.
• Track activities and provide weekly reports to Product Support management.
• Manage customer escalations by ensuring the team focuses on the right tasks, meets schedules, and maintains customer satisfaction.

Skills

C#

C++

Python

VB

COM

MFC

Microsoft Visual Studio

Windows OS

Debugging

Multithreaded apps

Project management

Communication skills

Team collaboration

HVAC knowledge

SAP experience

Education

Bachelor’s degree in Engineering/CS/Physics

Tools

SAP

Job description

Veeco is seeking a Senior Product Support Engineer to provide engineering-level support to customers, field teams, and internal stakeholders. The role emphasizes diagnosing, troubleshooting, and debugging Lithography and Laser Annealing systems, with a focus on proactive issue resolution and customer satisfaction.

The successful candidate has strong problem-solving skills, a background in software debugging, and experience guiding a local team through issue analysis, action planning, and