Senior Product Support Engineer - Lead Troubleshooting
Sierra Nevada Corporation
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Benefits offered by this job
Job summary
Sierra Nevada Corporation in Florida is seeking a Senior Product Support Engineer to provide expert technical support for product and system prototypes. You will lead installation, testing, and validation projects, diagnose and resolve critical issues, and mentor junior engineers.
This role requires a Top Secret with SCI eligibility, U.S. citizenship, and extensive experience in tactical data links, TRAX, and wireless networks.
Qualifications
- 10+ years of experience in a technical support or engineering role.
- Strong Tactical Data Link background with experience in managing and troubleshooting data flow.
- Strong operational TRAX experience.
- Extensive experience with product installation and testing processes.
Responsibilities
- Provide expert technical support for product and system prototypes.
- Lead and manage product installation, testing, and validation projects.
- Diagnose and resolve critical technical issues and defects.
- Develop and implement advanced corrective actions in collaboration with engineering teams.
- Create and oversee the maintenance of high-quality technical documentation.
- Conduct comprehensive customer needs assessments and deliver tailored technical solutions.
- Lead product demonstrations, training sessions, and technical workshops.
- Mentor junior engineers and contribute to their professional development.
- Drive strategic initiatives to improve product support processes and performance.
Skills
Education
Tools
Job description
Sierra Nevada Corporation in Florida is seeking a Senior Product Support Engineer to provide expert technical support for product and system prototypes. You will lead installation, testing, and validation projects, diagnose and resolve critical issues, and mentor junior engineers.
This role requires a Top Secret with SCI eligibility, U.S. citizenship, and extensive experience in tactical data links, TRAX, and wireless networks.
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