Product Support Engineer II - Proactive Troubleshooter for Prototypes

Sierra Nevada Corporation; Southern Pines (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with matching

Life insurance

Paid time off

Job summary

Sierra Nevada Corporation in North Carolina seeks a Product Support Engineer II to provide intermediate technical support for product and system prototypes, troubleshoot, test, and coordinate corrective actions while partnering with engineering to meet performance and customer requirements.

The Mission Solutions and Technologies team supports DoD, DHS, commercial and international customers with turnkey command/control, communications, ISR, force protection and security solutions.

Qualifications

• High school diploma or GED equivalent.
• 2+ years of experience in a technical support or engineering role.
• Proficient in troubleshooting and diagnostic techniques.
• Strong understanding of product installation and testing processes.
• Basic understanding of and some experience with wireless networks, tactical communications and personal computers.
• Communication and customer interface skills.
• Understanding of system level maintenance of networks and communications systems.

Responsibilities

• Customer & Technical Product Support: Serve as Tier I contact for customer inquiries, troubleshooting software and tactical data link issues.
• Document, track, and elevate support cases to engineering or SME teams, keeping customers and internal teams informed through resolution.
• Flag recurring issues to leadership that may indicate broader product, documentation, or process concerns.

Skills

Troubleshooting

Customer communication

Technical support

Documentation

Education

High school diploma or GED

Job description

Sierra Nevada Corporation in North Carolina seeks a Product Support Engineer II to provide intermediate technical support for product and system prototypes, troubleshoot, test, and coordinate corrective actions while partnering with engineering to meet performance and customer requirements.

The Mission Solutions and Technologies team supports DoD, DHS, commercial and international customers with turnkey command/control, communications, ISR, force protection and security solutions.