Sr. Product Support Engineer

Sierra Nevada Corporation; Shalimar (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with 150% match up to 6%

Life Insurance

3 weeks paid time off

Tuition reimbursement

Job summary

Sierra Nevada Corporation in Florida is seeking a Senior Product Support Engineer to provide expert-level technical support for product and system prototypes, lead troubleshooting, and drive strategic improvements to support processes.

You will mentor junior engineers, manage installation and testing projects, document solutions, and perform customer needs assessments while supporting DoD requirements and possible extended travel to OCONUS locations.

Qualifications

• 10+ years in a technical support or engineering role.
• Expert-level troubleshooting and diagnostic skills.
• Experience with product installation and testing.
• Ability to deploy for extended periods to OCONUS locations.
• DoD and Combatant Command requirements knowledge.

Responsibilities

• Provide expert technical support for product and system prototypes.
• Lead and manage product installation, testing, and validation projects.
• Diagnose and resolve critical technical issues and defects.
• Develop and implement advanced corrective actions in collaboration with engineering teams.
• Create and oversee high‑quality technical documentation.
• Conduct comprehensive customer needs assessments and deliver tailored technical solutions.
• Lead product demonstrations, training sessions, and technical workshops.
• Mentor junior engineers and contribute to their professional development.
• Drive strategic initiatives to improve product support processes and performance.

Skills

Troubleshooting

Customer interface

Travel readiness

Systems maintenance

Communication

OCONUS deployment

Education

Bachelor's degree or higher in a technical field

Master's degree (preferred)

Job description

Senior Product Support Engineer – Senior Product Support Engineer at Mission Solutions and Technologies (MST). Provide expert‑level technical support for product and system prototypes; lead troubleshooting, manage complex technical issues, ensure product reliability, mentor junior engineers, and drive strategic initiatives to enhance support processes.

Responsibilities

• Provide expert technical support for product and system prototypes.
• Lead and manage product installation, testing, and validation projects.
• Diagnose and resolve critical technical issues and defects.
• Develop and implement advanced corrective actions in collaboration with engineering teams.
• Create and oversee high‑quality technical documentation.
• Conduct comprehensive customer needs assessments and deliver tailored technical solutions.
• Lead product demonstrations, training sessions, and technical workshops.
• Mentor junior engineers and contribute to their professional development.
• Drive strategic initiatives to improve product support processes and performance.

Qualifications

Must Have

• High school diploma or GED equivalent.
• 10+ years of experience in a technical support or engineering role.
• Higher level relevant degree may substitute for experience.
• Expert‑level troubleshooting and diagnostic skills.
• Extensive experience with product installation and testing processes.
• Progressive hands‑on experience with wireless networks, tactical communications and personal computers.
• Communication and customer interface skills.
• Comprehensive understanding of system‑level maintenance of networks and communications systems.
• Ability to deploy for an extended amount of time to various OCONUS operating locations.
• Meeting current DoD and Combatant Command requirements for deployed locations.
• Successfully pass a pre‑deployment medical assessment.
• Willing and able to work extended hours, holidays, and shift schedules as required.
• Current/valid passport and ability to obtain a visa to travel internationally.
• Willing to TDY for extensive amounts of time.
• Willing to deploy OCONUS on an approximate 60/60 rotation.
• Active Top Secret with SCI eligibility U.S. Security Clearance required.

Prefer

• Master’s degree in Engineering or a related field.
• Extensive experience with advanced prototype or concept product development.
• Comprehensive knowledge of Aerospace and Defense industry standards and practices.
• Relevant technical certifications (e.g., Six Sigma, Project Management Professional).
• Working knowledge of operating military units and logistics.
• Familiarity with the network and integration of traditional communications systems and sensors.
• Ability to read schematics, use service manuals, follow test procedures, and use logical troubleshooting techniques.
• Experience with Radio Frequency (RF), vehicle installation and maintenance procedures.
• Background in the Aerospace and Defense Industry, Government, or U.S. Military.
• Leadership experience in the military or civilian organization.

Essential Functions

• Ability to sit and work at a computer for extended periods.
• Hand/finger dexterity for operating computer equipment.
• Ability to lift up to 20 lbs occasionally.
• Capability to work in an office or hybrid environment.
• Occasional travel may be required.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.