Senior Product Support Engineer – RF & Prototypes

Sierra Nevada Company, LLC; Shalimar (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with 150% match up to 6%

Life insurance

3 weeks paid time off

Tuition reimbursement

Job summary

Sierra Nevada Company, LLC in Shalimar, FL is seeking a Product Support Engineer III to lead technical support efforts for product and system prototypes. You will troubleshoot, test, and implement corrective actions to ensure reliability, and you will manage support projects with strong communication and collaboration.

The role requires 6+ years in technical support or engineering, RF experience, and an active Top Secret with SCI eligibility.

Qualifications

• 6+ years of experience in technical support or engineering.
• Experience with RF and wireless networks.
• Active Top Secret with SCI eligibility required.

Responsibilities

• Lead technical support and troubleshooting for product and system prototypes.
• Manage product installation, testing, and validation processes.
• Identify, diagnose, and resolve complex technical issues and defects.
• Collaborate with engineering teams to develop and implement corrective actions.
• Maintain comprehensive technical documentation and reports.
• Conduct detailed customer needs assessments and provide technical solutions.
• Oversee product demonstrations and training sessions.
• Drive continuous improvement initiatives in product support and troubleshooting.

Skills

RF experience

Technical support

Troubleshooting

Product testing

Communication skills

Security clearance

Deployment ability

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Sierra Nevada Company, LLC in Shalimar, FL is seeking a Product Support Engineer III to lead technical support efforts for product and system prototypes. You will troubleshoot, test, and implement corrective actions to ensure reliability, and you will manage support projects with strong communication and collaboration.

The role requires 6+ years in technical support or engineering, RF experience, and an active Top Secret with SCI eligibility.