Product Support Engineer III (Deploy Only)

Sierra Nevada Corporation; Shalimar (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) plan with 150% match up to 6%

Tuition reimbursement

Three weeks paid time off

Job summary

Sierra Nevada Corporation is seeking a Product Support Engineer III in Shalimar, Florida, to lead technical support for product prototypes. The ideal candidate will possess over 6 years of technical support experience and a strong background in RF.

Key responsibilities include managing installations and troubleshooting, ensuring product reliability, and working closely with engineering teams. Comprehensive benefits package included, such as medical plans, a 401(k) plan with a generous match, and paid time off.

Qualifications

• 6+ years of experience in technical support or engineering roles.
• Experience with Radio Frequency (RF); higher-level relevant degree may substitute for experience.
• Hands-on experience with wireless networks and tactical communications.

Responsibilities

• Lead technical support and troubleshooting for product and system prototypes.
• Manage product installation, testing, and validation processes.
• Oversee product demonstrations and training sessions.

Skills

Advanced troubleshooting and diagnostic skills

Expertise in product installation and testing processes

Strong communication and customer interface skills

Education

High school diploma or GED equivalent

Tools

Technical certifications (e.g., Six Sigma, PMP)

Job description

Overview

Product Support Engineer III – Lead technical support for product and system prototypes, ensuring reliability and addressing complex issues.

Responsibilities

• Lead technical support and troubleshooting for product and system prototypes.
• Manage product installation, testing, and validation processes.
• Identify, diagnose, and resolve complex technical issues and defects.
• Collaborate with engineering teams to develop and implement corrective actions.
• Maintain comprehensive technical documentation and reports.
• Conduct detailed customer needs assessments and provide technical solutions.
• Oversee product demonstrations and training sessions.
• Drive continuous improvement initiatives in product support and troubleshooting.

Qualifications – Required

• High school diploma or GED equivalent.
• 6+ years of experience in technical support or engineering roles.
• Experience with Radio Frequency (RF); higher‑level relevant degree may substitute for experience.
• Advanced troubleshooting and diagnostic skills.
• Expertise in product installation and testing processes.
• Hands‑on experience with wireless networks, tactical communications, and personal computers.
• Strong communication and customer interface skills.
• Thorough understanding of system‑level maintenance of networks and communications systems.
• Active Top‑Secret with SCI eligibility U.S. Security Clearance required.
• Ability to deploy on a 60/60 rotation.

Qualifications – Preferred

• Advanced experience with prototype or concept product development.
• In‑depth knowledge of aerospace and defense industry standards and practices.
• Relevant technical certifications (e.g., Six Sigma, Project Management Professional).
• Working knowledge of operating military units and logistics.
• Familiarity with network integration of traditional communications systems and sensors.
• Ability to read schematics, use service manuals, and follow test procedures.
• Experience with RF, vehicle installation, and maintenance procedures.
• Background in aerospace, defense, government, or U.S. military.
• Leadership experience in military or civilian organization.

Essential Functions

• Ability to sit and work at a computer for extended periods.
• Hand/finger dexterity for operating computer equipment.
• Ability to lift up to 20 lbs occasionally.
• Capability to work in an office or hybrid environment.
• Occasional travel may be required.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan with 150% match up to 6%.
• Life insurance.
• Three weeks paid time off.
• Tuition reimbursement.
• Additional benefits.

Security & Eligibility

This position requires a current/active Top‑Secret with SCI eligibility and a full‑scope polygraph U.S. Security Clearance. U.S. citizenship is required for employment.

Equal Opportunity Employment

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran, or any other characteristic protected by law.