Senior Product Support Engineer - Lead Troubleshooting

Sierra Nevada Corporation; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with 150% match up to 6%

3 weeks paid time off

Tuition reimbursement

Job summary

Sierra Nevada Corporation is looking for a Senior Product Support Engineer in Shalimar, FL, to provide expert technical assistance for product prototypes. You will manage installations and lead troubleshooting efforts, ensuring product reliability while mentoring junior engineers.

The ideal candidate has over 10 years of experience in a technical role, possesses strong troubleshooting skills, and is able to work collaboratively in complex systems environments. This role includes a generous benefits package and opportunities for professional growth.

Qualifications

• 10+ years of experience in a technical support or engineering role.
• Ability to deploy for various OCONUS operating locations.
• Must possess an active Top Secret with SCI eligibility U.S. Security Clearance.

Responsibilities

• Provide expert technical support for product and system prototypes.
• Lead installation, testing, and validation projects.
• Mentor junior engineers and contribute to their professional development.

Skills

Expert-level troubleshooting and diagnostic skills

Extensive experience with product installation

Communication and customer interface skills

Comprehensive understanding of system level maintenance

Education

High school diploma or GED equivalent

Master’s degree in Engineering or related field

Tools

Wireless networks technology

Radio Frequency (RF) technology

Job description

Sierra Nevada Corporation is looking for a Senior Product Support Engineer in Shalimar, FL, to provide expert technical assistance for product prototypes. You will manage installations and lead troubleshooting efforts, ensuring product reliability while mentoring junior engineers.

The ideal candidate has over 10 years of experience in a technical role, possesses strong troubleshooting skills, and is able to work collaboratively in complex systems environments. This role includes a generous benefits package and opportunities for professional growth.