Senior Product Strategy Leader — AI-Driven CX (Remote)

ServiceNow; United States; Remote; USD 149.000 - 231.000; Vollzeit

Benefits dieser Stelle

Health plans

401(k) with match

ESPP

Donation matching

Family leave programs

Zusammenfassung

ServiceNow seeks a senior product strategist to shape CCx digital customer experiences. You will translate customer insight, market trends, and product data into a clear strategic direction and aligned roadmaps.

Define and evolve the multi-year product strategy for digital CX across support, learning, and success, and run analyses to guide investment decisions. You will embed AI into research, synthesis, planning and execution.

Qualifikationen

• 10+ years of experience in product strategy or product management at a SaaS or enterprise technology company.
• Deep understanding of digital customer experience, self-service, and AI-driven customer engagement.
• Proven ability to influence across product, engineering, design and operations without direct authority.
• Flexible or remote work persona available.

Aufgaben

• Define and evolve the multi-year product strategy for digital CX across support, learning, and success.
• Run competitive and market analysis, size opportunities, and use customer research to guide investment decisions.
• Embed AI into research, synthesis, planning, and execution while applying appropriate judgment.

Kenntnisse

Product strategy

Stakeholder influence

Market analysis

AI in product

Jobbeschreibung

ServiceNow seeks a senior product strategist to shape CCx digital customer experiences. You will translate customer insight, market trends, and product data into a clear strategic direction and aligned roadmaps.

Define and evolve the multi-year product strategy for digital CX across support, learning, and success, and run analyses to guide investment decisions. You will embed AI into research, synthesis, planning and execution.