Senior AI Product Leader – Inbound & Strategy

ServiceNow; Mountain View (CA); Hybrid; USD 191,000 - 334,000; Full time

Job summary

ServiceNow is seeking an experienced product leader to guide AI-enabled product strategy. You will coordinate across teams to turn cutting-edge AI research into differentiated features, integrating usability studies and market assessments into clear product requirements.

This role emphasizes leadership beyond borders, with a focus on customer-centric solutions and multi-platform orchestration. The position requires deep knowledge of MCP architecture, A2A workflows, and hands-on experience with

Qualifications

• Experience integrating AI into work processes and problem-solving.
• 12+ years of software product management experience.
• Strong prioritization and focus on high-impact activities.
• Experience defining requirements and transforming them into a roadmap.
• Customer-centric mindset and relationship-building.
• Experience driving large-scale solution development.
• Ability to coach and lead teams.
• Proven track record shipping 1+ AI-native products.
• Knowledge of MCP architecture and orchestration.
• Understanding A2A communication protocols and multi-agent workflows.
• Hands-on familiarity with LLM capabilities and prompts.
• Experience architecting cross-platform solutions.
• Deep HR tech landscape knowledge.
• Ability to assess AI/LLM data quality and capabilities.
• Experience with consumption-based pricing/token economics.

Responsibilities

• Guide product strategy to set up for $10B+ revenue growth.
• Communicate priorities and build consensus across teams.
• Own outcomes across roles and boundaries.
• Collaborate with multiple teams to guide development and launch.
• Track AI product trends and turn into strategic bets.
• Integrate usability studies and market research into requirements.
• Translate complex problems into clear requirements and solutions.
• Develop multi-mode communications for diverse audiences.
• Influence cross-group efforts and lead without formal control.

Skills

AI integration

Product management

Prioritization

Requirements gathering

Customer focus

Solution development

Team leadership

AI-native products

MCP architecture

A2A protocols

LLM fundamentals

APIs data flow

HR tech knowledge

Vendor eval (AI/LLM)

Pricing models

Job description

ServiceNow is seeking an experienced product leader to guide AI-enabled product strategy. You will coordinate across teams to turn cutting-edge AI research into differentiated features, integrating usability studies and market assessments into clear product requirements.

This role emphasizes leadership beyond borders, with a focus on customer-centric solutions and multi-platform orchestration. The position requires deep knowledge of MCP architecture, A2A workflows, and hands-on experience with