Senior Product Manager — Resident Concierge (Hybrid)

Appfolio; San Francisco (CA); Hybrid; USD 138,000 - 173,000; Full time

Job summary

AppFolio seeks a seasoned product leader to own the end-to-end resident concierge experience, shaping the vision, strategy, and roadmap while aligning engineering, design, and operations to deliver seamless, high-impact customer journeys.

You will steer cross-functional initiatives, inspire a team of engineers, and make data-driven trade-offs that balance customer insights with business goals in a hybrid, full-time role with meaningful impact in real estate tech.

Qualifications

• 5+ years of product management experience building a best-in-class product.
• Strong product sense: intuitive and data-informed decision making.
• High agency: resilience, initiative, and problem solving.
• Stellar communication: clear storytelling and narrative.
• Ruthless prioritization: focus on high-impact initiatives.
• Analytical rigor: balance qualitative and quantitative data.

Responsibilities

• Create and deliver the vision, strategy, and product roadmap for the end-to-end resident concierge customer journey
• Execute cross-functional initiatives that drive significant growth and are highly visible across the organization
• Inspire and motivate a team of engineers to achieve ambitious outcomes, removing obstacles along the way
• Make trade-off decisions informed by customer insights and experimentation
• Lead through influence and collaborate with other operations and business leaders

Skills

Product management

Product sense

High agency

Communication

Prioritization

Analytical reasoning

Job description

AppFolio seeks a seasoned product leader to own the end-to-end resident concierge experience, shaping the vision, strategy, and roadmap while aligning engineering, design, and operations to deliver seamless, high-impact customer journeys.

You will steer cross-functional initiatives, inspire a team of engineers, and make data-driven trade-offs that balance customer insights with business goals in a hybrid, full-time role with meaningful impact in real estate tech.