Resident Concierge PM: End-to-End Experience & Growth

AppFolio; Goleta (CA); Presencial; USD 138 000 - 173 000; Tempo integral

Resumo da oferta

AppFolio is seeking a Resident Concierge Senior Product Manager to own the end-to-end customer experience for residents setting up internet, utilities, and home services. You will lead a fast-growing product area, delivering a delightful experience while driving rapid growth across teams.

You will guide strategy, collaborate with engineers and business leaders, and prioritize initiatives based on customer insights and experimentation to scale impact.

Qualificações

• 5+ years of product management experience building a best-in-class product.
• Strong product sense with intuition and data-driven decision making.
• High agency, initiative, and resilience to overcome obstacles.
• Exceptional storyteller; ability to distill complex ideas into a simple narrative.
• Ruthless prioritization aligning long-term initiatives with outcomes.
• Analytical rigor using qualitative and quantitative data.

Responsabilidades

• Create and deliver the vision, strategy, and product roadmap for the end-to-end resident concierge customer journey.
• Execute cross-functional initiatives that drive significant growth and are highly visible across the organization.
• Inspire and motivate a team of engineers to achieve ambitious outcomes, removing obstacles along the way.
• Make trade-off decisions informed by customer insights and experimentation.
• Lead through influence and collaborate with other operations and business leaders.

Conhecimentos

Product strategy

Cross-functional leadership

Communication

prioritization

Analytical reasoning

Descrição da oferta de emprego

AppFolio is seeking a Resident Concierge Senior Product Manager to own the end-to-end customer experience for residents setting up internet, utilities, and home services. You will lead a fast-growing product area, delivering a delightful experience while driving rapid growth across teams.

You will guide strategy, collaborate with engineers and business leaders, and prioritize initiatives based on customer insights and experimentation to scale impact.