Senior Product Manager — Resident Concierge Growth

AppFolio; Chicago (IL); On-site; USD 138,000 - 173,000; Full time

Job summary

AppFolio is seeking a Resident Concierge Senior Product Manager to own the end-to-end resident concierge experience, guiding internet, utilities, and home services setup for millions of residents. This fast-growing area focuses on delight and efficiency while driving product growth.

You'll shape vision and roadmap, lead cross-functional initiatives, mentor engineers, and decide trade-offs using customer insights and data to deliver meaningful improvements across the resident journey.

Qualifications

• 5+ years of product management experience building a best-in-class product.
• Strong product sense: you have great intuition and know when to trust your gut versus when to get more data.
• High agency: you consistently overcome obstacles, bounce back from setbacks, and take initiative to get things done.
• Stellar communication: you are an exceptional storyteller and can distill complex ideas into a simple narrative
• Ruthless prioritization: you create focus and clarity for the team on long-term initiatives tied to customer and business outcomes
• Analytical rigor: you are comfortable compiling and using both qualitative and quantitative data to make decisions

Responsibilities

• Create and deliver the vision, strategy, and product roadmap for the end-to-end resident concierge customer journey
• Execute cross-functional initiatives that drive significant growth and are highly visible across the organization
• Inspire and motivate a team of engineers to achieve ambitious outcomes, removing obstacles along the way
• Make trade-off decisions informed by customer insights and experimentation
• Lead through influence and collaborate with other operations and business leaders

Skills

Product management

Prioritization

Cross-functional leadership

Communication

Analytical thinking

Job description

AppFolio is seeking a Resident Concierge Senior Product Manager to own the end-to-end resident concierge experience, guiding internet, utilities, and home services setup for millions of residents. This fast-growing area focuses on delight and efficiency while driving product growth.

You'll shape vision and roadmap, lead cross-functional initiatives, mentor engineers, and decide trade-offs using customer insights and data to deliver meaningful improvements across the resident journey.