Senior Product Manager, Resident Concierge Growth

AppFolio; San Diego (CA); On-site; USD 138,000 - 173,000; Full time

Job summary

AppFolio is seeking a Resident Concierge Senior Product Manager to own the end-to-end customer experience for the moving process, helping residents set up internet, utilities, and home services. This role focuses on making the experience delightful for residents and efficient for the teams that run it, while accelerating growth.

The position requires 5+ years of product management experience and a strong product sense, with a high degree of ownership and communication skills.

Qualifications

• 5+ years of product management experience building a best-in-class product.
• Strong product sense: you have great intuition and know when to trust your gut versus when to get more data.
• High agency: you consistently overcome obstacles, bounce back from setbacks, and take initiative to get things done.
• Stellar communication: you are an exceptional storyteller and can distill complex ideas into a simple narrative.
• Ruthless prioritization: you create focus and clarity for the team on long-term initiatives tied to customer and business outcomes.
• Analytical rigor: you are comfortable compiling and using both qualitative and quantitative data to make decisions.

Responsibilities

• Create and deliver the vision, strategy, and product roadmap for the end-to-end resident concierge customer journey.
• Execute cross-functional initiatives that drive significant growth and are highly visible across the organization.
• Inspire and motivate a team of engineers to achieve ambitious outcomes, removing obstacles along the way.
• Make trade-off decisions informed by customer insights and experimentation.
• Lead through influence and collaborate with other operations and business leaders.

Skills

Product management

Product sense

Proactiveness

Communication

Prioritization

Analytics

Job description

AppFolio is seeking a Resident Concierge Senior Product Manager to own the end-to-end customer experience for the moving process, helping residents set up internet, utilities, and home services. This role focuses on making the experience delightful for residents and efficient for the teams that run it, while accelerating growth.

The position requires 5+ years of product management experience and a strong product sense, with a high degree of ownership and communication skills.