Resident Concierge Product Manager (Hybrid)

AppFolio; Atlanta (GA); On-site; USD 138,000 - 173,000; Full time

Job summary

AppFolio is seeking a Resident Concierge Senior Product Manager to own the end-to-end resident concierge journey, guiding residents through internet, utilities, and home services setup and delivering a delightful, efficient experience at scale.

You will lead the vision, strategy, and roadmap for this product area, drive cross-functional initiatives, and mentor engineers to achieve ambitious outcomes while making trade-offs based on customer insights and experimentation.

Qualifications

• 5+ years of product management experience building a best-in-class product.
• Strong product sense and data-informed decision making.
• High agency with initiative to remove obstacles and drive outcomes.
• Stellar communication and ability to distill complex ideas into a simple narrative.
• Ruthless prioritization aligned with customer and business outcomes.
• Analytical rigor using qualitative and quantitative data.

Responsibilities

• Create and deliver the vision, strategy, and product roadmap for the end-to-end resident concierge journey.
• Execute cross-functional initiatives that drive growth and are highly visible across the organization.
• Inspire and motivate a team of engineers, removing obstacles along the way.
• Make trade-off decisions informed by customer insights and experimentation.
• Lead through influence and collaborate with other operations and business leaders.

Skills

PM experience

Product sense

High agency

Storytelling

Prioritization

Analytical rigor

Job description

AppFolio is seeking a Resident Concierge Senior Product Manager to own the end-to-end resident concierge journey, guiding residents through internet, utilities, and home services setup and delivering a delightful, efficient experience at scale.

You will lead the vision, strategy, and roadmap for this product area, drive cross-functional initiatives, and mentor engineers to achieve ambitious outcomes while making trade-offs based on customer insights and experimentation.