Senior Product Manager - Resident Concierge Experience

AppFolio; Richardson (TX); On-site; USD 138,000 - 173,000; Full time

Job summary

AppFolio is seeking a Resident Concierge Senior Product Manager in Richardson, TX to own the end-to-end resident moving experience, guiding setup of internet, utilities and home services for millions of residents. You will lead the vision, strategy and roadmap for this journey, driving growth while ensuring delightful experiences.

You will collaborate with engineers and cross-functional leaders to deliver impactful initiatives, balance trade-offs with customer insights, and enable teams to

Qualifications

• 5+ years of product management experience building a best-in-class product.
• Strong product sense: you have great intuition and know when to trust your gut versus when to get more data.
• High agency: you consistently overcome obstacles, bounce back from setbacks, and take initiative to get things done.
• Stellar communication: you are an exceptional storyteller and can distill complex ideas into a simple narrative.
• Ruthless prioritization: you create focus and clarity for the team on long-term initiatives tied to customer and business outcomes.
• Analytical rigor: you are comfortable compiling and using both qualitative and quantitative data to make decisions.

Responsibilities

• Create and deliver the vision, strategy, and product roadmap for the end-to-end resident concierge customer journey
• Execute cross-functional initiatives that drive significant growth and are highly visible across the organization
• Inspire and motivate a team of engineers to achieve ambitious outcomes, removing obstacles along the way
• Make trade-off decisions informed by customer insights and experimentation
• Lead through influence and collaborate with other operations and business leaders

Skills

Product management

Strategic thinking

Prioritization

Communication

Analytical thinking

Leadership

Job description

AppFolio is seeking a Resident Concierge Senior Product Manager in Richardson, TX to own the end-to-end resident moving experience, guiding setup of internet, utilities and home services for millions of residents. You will lead the vision, strategy and roadmap for this journey, driving growth while ensuring delightful experiences.

You will collaborate with engineers and cross-functional leaders to deliver impactful initiatives, balance trade-offs with customer insights, and enable teams to