Senior Product Associate: Enterprise Collaboration Platform

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 100,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City seeks a Senior Product Associate for Employee Platforms within ENTERPRISE TECHNOLOGY to shape and deliver enterprise collaboration capabilities that enable secure engagement with clients and partners.

You will translate stakeholder needs into a prioritized backlog, clear user stories, and measurable outcomes while partnering with engineering, security, compliance, and vendor teams to improve adoption, governance, and reliability for platforms such as Slack

Qualifications

• 3+ years in product, platform, or technology delivery roles supporting SaaS collaboration and/or enterprise IT services.
• Ability to write high-quality user stories and acceptance criteria and manage a prioritized backlog in Jira and/or Azure DevOps.
• Working knowledge of external identity and access concepts (e.g., Microsoft Entra ID B2B or equivalent federation/guest models).
• Familiarity with modern authentication and authorization patterns (e.g., OAuth 2.0, tokens, consent, app permissions).
• Ability to analyze adoption and support data to propose prioritization changes and define success metrics (MAU/WAU, ticket drivers, satisfaction).
• Proven stakeholder management skills, including aligning diverse groups on scope, trade-offs, and delivery timelines using clear, inclusive language.
• Strong collaboration skills across engineering, information security, compliance, and risk partners to deliver controlled, supportable solutions.
• Understanding of release readiness fundamentals (UAT, change management, communications, training readiness, operational handoffs).
• Clear written and verbal communication skills suitable for executive updates, working sessions, and technical documentation.

Responsibilities

• Drives roadmap execution for external collaboration capabilities, aligning outcomes to measurable KPIs (e.g., adoption, active usage, NPS/CSAT, incident trends).
• Translates stakeholder needs into clear epics, user stories, and acceptance criteria with testable, auditable requirements.
• Maintains a well-prioritized backlog using data signals (support tickets, usage analytics, risk findings, delivery throughput) to inform sequencing.
• Partners with engineers to clarify technical designs, dependencies, and non-functional requirements (security, performance, resilience, scalability).
• Coordinates UAT planning and execution, ensuring entry/exit criteria, defect triage, and release readiness are tracked and transparent.
• Evaluates vendors and platform features by defining comparison criteria, documenting trade-offs, and supporting governance and procurement workflows.
• Enables secure external access patterns by collaborating on identity and access controls, authentication flows, and entitlement models.
• Monitors operational health by reviewing incidents, performing root-cause follow-ups, and tracking reliability metrics (e.g., MTTR, recurrence rate).
• Facilitates agile rituals (stand-ups, refinement, sprint planning, retrospectives) and improve delivery metrics (cycle time, predictability, backlog hygiene).
• Documents product decisions, controls, and user guidance to support auditability, supportability, and consistent stakeholder communications.
• Champions a security-by-design and inclusive user experience mindset, balancing usability with policy, regulatory, and data-protection requirements.

Skills

Backlog management

User stories

Stakeholder collaboration

Executive communication

Agile/Scrum

Tools

Jira

Azure DevOps

Job description

JPMorgan Chase & Co. in Jersey City seeks a Senior Product Associate for Employee Platforms within ENTERPRISE TECHNOLOGY to shape and deliver enterprise collaboration capabilities that enable secure engagement with clients and partners.

You will translate stakeholder needs into a prioritized backlog, clear user stories, and measurable outcomes while partnering with engineering, security, compliance, and vendor teams to improve adoption, governance, and reliability for platforms such as Slack