Senior Web Experience Delivery Specialist

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. in New York City is seeking a Senior Product Associate within Global Web Experience Delivery Lead to drive end-to-end web initiatives for our public web ecosystem.

You will partner with cross-functional teams to launch new capabilities, ensure reliability, security, and scale, and advance personalized experiences across digital journeys. The role emphasizes agile delivery, platform modernization, and governance-aligned workflows, with responsibilities spanning requirements

Qualifications

• 3+ years delivering web experiences using a CMS.
• Working experience with AEM and familiarity with Adobe Analytics, Adobe Launch, and Adobe Target.
• Strong understanding of web technology fundamentals and best practices, including accessibility and responsive design.
• Understanding of SEO/SEM and the role of web experiences in acquisition and engagement.
• Strong experience in an Agile delivery environment.
• Ability to balance multiple priorities, make sound prioritization decisions, and communicate effectively with stakeholders.

Responsibilities

• Lead delivery of enhancements and experiences across the web ecosystem, ensuring requirements clarity, dependency alignment, quality validation, and launch readiness.
• Drive complex transformation workstreams including migrations and onboarding new businesses onto the platform, coordinating sequencing, cutover readiness, and stabilization.
• Provide analysis and recommendations on web capability options based on business needs, implementation complexity, and expected outcomes.
• Coordinate cross-functional execution across Product, UX/Design, Engineering, Web Operations, publishers, MarTech, and agencies.
• Manage and track performance and OKRs for our web engagement and conversion
• Manage delivery health and site health: intake coordination, prioritization, defect triage, risk management, and stakeholder communications.
• Support release readiness and adoption of new functionality through enablement, documentation, and governance-aligned workflows.
• Champion continuous improvement and responsible AI usage to streamline workflows, reduce manual effort, and improve cycle time while maintaining quality and controls.
• Participate in Agile ceremonies and longer-term planning (refinement, planning, reviews, retrospectives, roadmap/release planning).

Skills

CMS

AEM

Adobe Analytics

Adobe Launch

Adobe Target

Accessibility

Responsive design

SEO/SEM understanding

Agile delivery

Cross-functional collaboration

Tools

AEM

Adobe Analytics

Adobe Launch

Adobe Target

Job description

JPMorgan Chase & Co. in New York City is seeking a Senior Product Associate within Global Web Experience Delivery Lead to drive end-to-end web initiatives for our public web ecosystem.

You will partner with cross-functional teams to launch new capabilities, ensure reliability, security, and scale, and advance personalized experiences across digital journeys. The role emphasizes agile delivery, platform modernization, and governance-aligned workflows, with responsibilities spanning requirements