Senior Product Associate, Branch Ops & Analytics

JPMorganChase; Westerville (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase is seeking a Senior Product Associate in Branch Operations Product to help define requirements, measurement strategies, and success metrics for new capabilities. You will bridge Product, Engineering, DCE, and Analytics to deliver outcomes with robust reporting and actionable insights for employees and customers.

The role involves collaborating across teams to identify opportunities, craft epics and user stories, and monitor KPIs, with a focus on delivering measurable business

Qualifications

• 3+ years of experience in product management or a related domain.
• Knowledge of the product development life cycle and discovery.
• Experience gathering, documenting, and managing requirements with tech teams.
• Ability to collaborate across Product, Engineering, Analytics, Digital, and Ops teams.

Responsibilities

• Partners with the Product Manager to identify new product opportunities via user research and discovery.
• Plans upstream/downstream implications of new features on the product experience.
• Supports collection of user research, journey mapping, and market analysis to inform roadmaps.
• Analyzes product metrics including time, cost, and quality across the development life cycle.
• Writes requirements, epics, and user stories to support development.
• Collaborates with Product, Engineering, Data & Analytics, and DCE teams to define business needs and reporting.
• Analyzes product performance metrics including adoption and customer experience.
• Monitors Product Health KPIs and suggests data-driven improvements.
• Supports Agile delivery through backlog refinement, sprints, testing, and releases.

Skills

Product management

User research

Data analytics

Agile

Tools

Tableau

Power BI

Alteryx

SQL

Job description

JPMorgan Chase is seeking a Senior Product Associate in Branch Operations Product to help define requirements, measurement strategies, and success metrics for new capabilities. You will bridge Product, Engineering, DCE, and Analytics to deliver outcomes with robust reporting and actionable insights for employees and customers.

The role involves collaborating across teams to identify opportunities, craft epics and user stories, and monitor KPIs, with a focus on delivering measurable business