Senior Product Advisor — EV Experiences (Alpharetta)

Rivian; Alpharetta (GA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) Plan

Health insurance

Disability insurance

Job summary

Rivian is seeking a Product Advisor IV in Alpharetta, GA, to own the customer journey across in-person, phone, text and email touchpoints. You will educate customers, demo products, and build a high-quality pipeline while delivering best-in-class service and contributing to Rivian’s high-performance culture.

The role requires a customer-first mindset, flexibility for evenings/weekends, and the ability to travel to events as needed. Strong communication is essential.

Qualifications

• High School Diploma, GED, or other recognized high school equivalency credential required.
• Proven track record in a high-velocity customer engagement cycle, from prospecting to closing, in a commission-based environment.
• Experience using CRM systems (Salesforce preferred).
• Strong communication and collaboration skills (written and verbal).
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.

Responsibilities

• Consistently achieve or exceed monthly and quarterly targets and other key performance indicators such as demo drive volume, pipeline management, conversion support, customer satisfaction, and NPS.
• Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
• Proactively engage, qualify, and support leads, following up across various stages of the customer journey to increase satisfaction, repeat business and referrals.
• Provide static and dynamic product demonstrations, asking open-ended questions to understand customers’ needs and recommend suitable products and services.
• Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian.
• Build and manage a healthy customer pipeline by establishing positive, long-term relationships via high touch, responsive service.
• Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
• Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
• Stay up to date on the automotive and EV competitive landscape and trends to keep a close pulse on what customers are considering, effectively build value in our products, and overcome objections.
• Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
• Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.

Skills

Communication skills

Collaboration

Sales experience

CRM experience

Education

High School Diploma

Tools

Salesforce

Job description

Rivian is seeking a Product Advisor IV in Alpharetta, GA, to own the customer journey across in-person, phone, text and email touchpoints. You will educate customers, demo products, and build a high-quality pipeline while delivering best-in-class service and contributing to Rivian’s high-performance culture.

The role requires a customer-first mindset, flexibility for evenings/weekends, and the ability to travel to events as needed. Strong communication is essential.