Senior Product Advisor - EV Experience

Rivian Automotive; Fishers (IN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan

Employee Stock Purchase Program

Paid vacation

Dental insurance

Job summary

Rivian Automotive in Indiana is seeking a Product Advisor IV to join our Field Sales team, owning the customer journey from first contact to closing. You will educate and inspire customers across in-person and digital channels, delivering highly personalized experiences and driving brand loyalty.

You will thrive in a high-performance culture, with a customer-first mindset, flexibility, and a passion for Rivian's mission as we expand into new markets and communities.

Qualifications

• Preferred 4+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus).
• At least 21 years of age.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Proven track record in a high-velocity customer engagement cycle, from prospecting to closing, in a commission-based environment.
• Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes
• Experience using CRM systems (Salesforce preferred).
• Strong communication and collaboration skills (written and verbal).
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays.
• Ability and willingness to travel as needed to support events, new market launches, etc.
• Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) and Google Workspace, with the ability to learn new tools quickly.
• Comfortable operating large, high performance vehicles and conducting demo drives with customers.
• Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from).
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
• Ability to obtain and maintain local sales licenses if applicable in your state/province.

Responsibilities

• Consistently achieve or exceed monthly and quarterly targets and other key performance indicators such as demo drive volume, pipeline management, conversion support, customer satisfaction, and NPS.
• Ensure customer experience at your location(s) is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture.
• Proactively engage, qualify, and support leads, following up across various stages of the customer journey to increase satisfaction, repeat business and referrals.
• Provide static and dynamic product demonstrations, asking open-ended questions to understand customers’ needs and recommend suitable products and services.
• Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian.
• Build and manage a healthy customer pipeline by establishing positive, long-term relationships via high touch, responsive service.
• Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community.
• Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
• Stay up to date on the automotive and EV competitive landscape and trends to keep a close pulse on what customers are considering, effectively build value in our products, and overcome objections.
• Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
• Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
• Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
• Support and motivate fellow team members by providing clear direction and feedback.
• Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance.
• Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps.
• Execute day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
• Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team.
• Take on additional projects, duties and assignments as required and/or by request from commercial leadership.

Skills

Sales experience

CRM experience

Communication skills

Flexibility

Travel readiness

Education

High School Diploma

Tools

Salesforce

Job description

Rivian Automotive in Indiana is seeking a Product Advisor IV to join our Field Sales team, owning the customer journey from first contact to closing. You will educate and inspire customers across in-person and digital channels, delivering highly personalized experiences and driving brand loyalty.

You will thrive in a high-performance culture, with a customer-first mindset, flexibility, and a passion for Rivian's mission as we expand into new markets and communities.