Senior Process Improvement & Transformation Consultant

Bank of America; College Park (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

Bank of America is seeking a Transformation/Process Improvement professional to analyze processes, document opportunities, and drive improvement initiatives across the enterprise. The role partners with business leaders and tech teams to deliver solutions that enhance efficiency, quality, and risk mitigation.

The candidate will shape strategic roadmaps, guide implementation, and provide expert consultation during production incidents, ensuring alignment with regulatory expectations and industry

Qualifications

• Extensive experience designing, managing, and implementing strategic change and major initiatives.
• Strong leadership and executive communication skills.
• Experience with MS Office suite and collaboration tools.

Responsibilities

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
• Works with Line of Business partners to gather information and implement solutions addressing critical business challenges.
• Establishes and implements a model for continuous process improvement using best practices and reusable technology solutions.
• Leverages analytics and critical thinking to translate issues into structured design-oriented solutions with clear benefits.
• Leads enterprise change management deliverables (SIPOC, RACI, risk assessments, control plans) and related artifacts.

Skills

Change Management

Continuous Improvement

Process Design

Process Simplification

Reporting

Business Process Analysis

Critical Thinking

Program Management

Strategic Thinking

Decision Making

Process Performance Measurement

Scenario Planning

Education

Advanced degree in Business

Advanced degree in Industrial Engineering

Operations Research degree

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Visio

OneNote

CoPilot

SharePoint

Job description

Bank of America is seeking a Transformation/Process Improvement professional to analyze processes, document opportunities, and drive improvement initiatives across the enterprise. The role partners with business leaders and tech teams to deliver solutions that enhance efficiency, quality, and risk mitigation.

The candidate will shape strategic roadmaps, guide implementation, and provide expert consultation during production incidents, ensuring alignment with regulatory expectations and industry