Strategic Process Design & Improvement Consultant

Bank of America; Addison (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Bank of America in United States seeks a transformation‑oriented professional to analyze processes, document business cases, and drive improvement initiatives. You will partner with business leaders and SMEs to design measurable, sustainable solutions that boost efficiency and reduce risk, while aligning with enterprise change efforts.

The role emphasizes collaboration, analytics, and proactive communication in a fast-paced environment with an in-office culture.

Qualifications

• 3+ years' experience in process improvement, business and technology projects.
• Lean Six Sigma knowledge and process redesign exposure.
• Strong analytical, problem-solving, and project execution skills.
• Excellent stakeholder influence and cross-functional leadership.

Responsibilities

• Implements solutions to address issues, reduce variability, and improve controls.
• Collaborates with Line of Business partners to gather information and implement solutions.
• Establishes a continuous process improvement model with reusable tech solutions.
• Uses analytics to translate issues into design oriented business benefits.
• Supports enterprise change management deliverables and risk assessments.

Skills

Active Listening

Data Collection and Entry

Process Mapping

Project Management

Reporting

Continuous Improvement

Critical Thinking

Data Visualization

Process Design

Strategic Thinking

Administrative Services

Business Process Analysis

Process Effectiveness

Process Performance Measurement

Process Simplification

Tools

Microsoft Office Suite (Copilot, Word, Excel, PowerPoint)

Project

Visio

Job description

Bank of America in United States seeks a transformation‑oriented professional to analyze processes, document business cases, and drive improvement initiatives. You will partner with business leaders and SMEs to design measurable, sustainable solutions that boost efficiency and reduce risk, while aligning with enterprise change efforts.

The role emphasizes collaboration, analytics, and proactive communication in a fast-paced environment with an in-office culture.