Senior Process Improvement Leader — BPMN & Lean Transformation

M&T Bank; Philadelphia (Philadelphia County); Hybrid; USD 118,000 - 197,000; Full time

Job summary

M&T Bank is seeking a Senior Business Process Engineer in Wilmington, DE to lead end-to-end process redesign across Institutional Services. You will map current state processes using BPMN 2.0, document with Visio, and drive improvements that reduce waste, strengthen controls, and enhance client experience.

The role requires strong communication, analytical skills, and experience scaling processes in large organizations. Hybrid work is offered with potential remote options for eligible candidates.

Qualifications

• Bachelor’s degree with 7+ years in process improvement or related field.
• Experience documenting processes with BPMN 2.0
• Knowledge of risk controls and regulatory requirements.

Responsibilities

• Collaborate with stakeholders to define requirements and ensure regulatory alignment.
• Interview SMEs and managers to map current processes.
• Design, implement, and maintain internal controls to mitigate risk.

Skills

BPMN modelling

Microsoft Visio

Process improvement

Lean Six Sigma

Change management

Risk & controls awareness

Education

Bachelor’s degree in finance/business/technical

Six Sigma Black Belt or Lean certification

Tools

BPMN tools

Microsoft Visio

Job description

M&T Bank is seeking a Senior Business Process Engineer in Wilmington, DE to lead end-to-end process redesign across Institutional Services. You will map current state processes using BPMN 2.0, document with Visio, and drive improvements that reduce waste, strengthen controls, and enhance client experience.

The role requires strong communication, analytical skills, and experience scaling processes in large organizations. Hybrid work is offered with potential remote options for eligible candidates.