Senior Process Excellence Lead BPMN & Lean Transformation

M&T Bank; Bridgeport (CT); Hybrid; USD 118,000 - 197,000; Full time

Job summary

M&T Bank is seeking a Senior Business Process Engineer within the Wilmington Trust Institutional Services team to redesign end-to-end processes using BPMN 2.0 and Visio. The role emphasizes improving efficiency, risk controls, and client experience across multiple lines.

Strong experience in BPMN, Lean Six Sigma, and process mapping is required, with ability to collaborate with SMEs, document controls, and drive continuous improvement in a regulatory environment.

Qualifications

• Bachelor’s degree or higher required with extensive process-improvement experience.
• Six Sigma Black Belt, Lean or Agile certs preferred.
• 7+ years in financial services or related field with process-improvement focus.

Responsibilities

• Lead end-to-end process redesign to improve efficiency and controls.
• Map and analyze current processes using BPMN 2.0 and Visio.
• Develop and monitor KPIs/KRIs for process performance.

Skills

Verbal and written communication

Analytical thinking

Problem-solving

Multi-tasking

Design thinking

Education

Bachelor’s degree

Six Sigma Black Belt

Lean Certification or Agile certification

Tools

BPMN 2.0

Microsoft Visio

Job description

M&T Bank is seeking a Senior Business Process Engineer within the Wilmington Trust Institutional Services team to redesign end-to-end processes using BPMN 2.0 and Visio. The role emphasizes improving efficiency, risk controls, and client experience across multiple lines.

Strong experience in BPMN, Lean Six Sigma, and process mapping is required, with ability to collaborate with SMEs, document controls, and drive continuous improvement in a regulatory environment.