Senior Process Engineer - BPMN & Lean Six Sigma

Wilmington Trust; Baltimore (MD); On-site; USD 118,000 - 197,000; Full time

Job summary

Wilmington Trust, part of M&T Bank, is seeking a Senior Business Process Engineer for the Corporate Trust and Agency Services team. The role focuses on end‑to‑end process redesign to improve efficiency, strengthen risk controls, and enhance client experience, applying BPMN, Visio, and advanced process mapping.

You will collaborate with stakeholders, map current state processes, design future state, and drive continuous improvement while maintaining governance and internal controls across the

Qualifications

• Bachelor’s degree and a minimum of 7 years’ relevant work experience, or in lieu of a degree, a combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years’ relevant work experience.
• Ability to document processes accurately, in detail, and using BPMN 2.0.
• 5 years Financial Services Experience.
• Six Sigma Black Belt, Lean Certified or Agile certification.
• Strong verbal and written communication skills.
• Strong analytical and problem‑solving skills to properly deconstruct the problem and determine viable solution options using data as a guide.
• Experience handling multiple tasks and working under time constraints in support of various assignments.
• Strong design and systems thinking skills.

Responsibilities

• Collaborate with stakeholders to define business requirements and ensure alignment with regulatory and compliance standards.
• Interview process subject matter experts (SMEs), process owners, and Division managers to identify and understand their processes.
• Assess risks, gaps, and control weaknesses within existing processes; identify risk‑related issues needing escalation to management.
• Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.
• Document information using analytical tools and techniques including spreadsheets and process maps; leverage Microsoft Visio and BPMN.
• Document and map current state business processes and facilitate the design of an improved future state.
• Ensure process documentation is built with consistent templates, fits into the broader process architecture, and is maintained according to governance procedures.
• Drive continuous improvement initiatives, leveraging best practices in process improvement and operational excellence.
• Support change management efforts to ensure successful adoption of redesigned processes.
• Collaborate with change enablement teams on communication, training, and implementation of process changes.
• Ensure official process documentation is consistent with approved procedures
• Champion process excellence across Institutional Services by focusing on reducing costs, cycle time, errors, and risk, encompassing concepts of LEAN, Six Sigma, Change Management, and Problem‑Solving methodologies.
• Manage and formulate business opportunities in the long‑term planning process, including development and adoption of business case, responsible for implementation of overall initiatives.
• Develop and monitor measurement systems (e.g., KPIs/KRIs) to track process performance and operational metrics.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

BPMN

Microsoft Visio

Process mapping

Lean Six Sigma

Change management

Problem solving

KPIs/KRIs

Data analysis

Education

Bachelor’s degree

Six Sigma Black Belt

Lean Certification

Agile certification

Tools

BPMN 2.0

Job description

Wilmington Trust, part of M&T Bank, is seeking a Senior Business Process Engineer for the Corporate Trust and Agency Services team. The role focuses on end‑to‑end process redesign to improve efficiency, strengthen risk controls, and enhance client experience, applying BPMN, Visio, and advanced process mapping.

You will collaborate with stakeholders, map current state processes, design future state, and drive continuous improvement while maintaining governance and internal controls across the