Senior Process Engineer – BPMN, Lean & Transformation

M&T Bank Corporation; Wilmington (DE); On-site; USD 118,000 - 197,000; Full time

Job summary

The Wilmington Trust Institutional Services division at M&T Bank is seeking a Senior Business Process Engineer to redesign end-to-end processes for efficiency, risk control and better client experience. You will map current-state processes using BPMN 2.0 and Visio, collaborate with stakeholders, and drive governance aligned improvements.

Ideal candidates have 7+ years in process improvement within financial services, Six Sigma Black Belt or Lean/Agile certs, and strong analytical, communication,

Qualifications

• Bachelor’s degree in technical, finance, or business with 7+ years relevant experience.
• Experience documenting processes with BPMN 2.0.
• Six Sigma Black Belt, Lean or Agile certification.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple tasks under time constraints.

Responsibilities

• Collaborate with stakeholders to define business requirements and ensure alignment with regulatory and compliance standards.
• Interview process SMEs, process owners, and Division managers to identify and understand their processes.
• Assess risks, gaps, and control weaknesses within existing processes; identify risk-related issues needing escalation to management.
• Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.
• Document information using analytical tools and techniques including spreadsheets and process maps; leverage Microsoft Visio and BPMN.
• Document and map current state business processes and facilitate the design of an improved future state.
• Ensure process documentation is built with consistent templates, fits into the broader process architecture, and is maintained according to governance procedures.
• Drive continuous improvement initiatives, leveraging best practices in process improvement and operational excellence.
• Support change management efforts to ensure successful adoption of redesigned processes.
• Collaborate with change enablement teams on communication, training, and implementation of process changes.
• Ensure official process documentation is consistent with approved procedures Champion process excellence across Institutional Services by focusing on reducing costs, cycle time, errors, and risk, encompassing concepts of LEAN, Six Sigma, Change Management, and Problem-Solving methodologies.
• Manage and formulate business opportunities in the long-term planning process, including development and adoption of business case, responsible for implementation of overall initiatives.
• Develop and monitor measurement systems (e.g., KPIs/KRIs) to track process performance and operational metrics.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

BPMN 2.0

Process improvement

Analytical thinking

Communication skills

Problem-solving

Time management

Education

Bachelor’s degree in technical, finance, or business

Six Sigma Black Belt, Lean Certified or Agile certification

Tools

Microsoft Visio

BPMN 2.0 tools

Job description

The Wilmington Trust Institutional Services division at M&T Bank is seeking a Senior Business Process Engineer to redesign end-to-end processes for efficiency, risk control and better client experience. You will map current-state processes using BPMN 2.0 and Visio, collaborate with stakeholders, and drive governance aligned improvements.

Ideal candidates have 7+ years in process improvement within financial services, Six Sigma Black Belt or Lean/Agile certs, and strong analytical, communication,