Senior Process Excellence Manager — Lean & Six Sigma

M&T Bank; Baltimore (MD); On-site; USD 118,000 - 197,000; Full time

Job summary

M&T Bank is seeking a Senior Business Process Engineer to lead end-to-end process redesign within Institutional Services in Wilmington, DE. You will map current processes, design improved future states, and strengthen controls using BPMN and Visio.

The role emphasizes LEAN, Six Sigma, and Change Management to reduce costs, cycle time, and risk while improving client experience. A Bachelor’s degree with extensive financial services experience is preferred.

Qualifications

• Bachelor’s degree and a minimum of 7 years’ relevant work experience
• Experience documenting processes using BPMN 2.0 and process mapping
• Strong communication and analytical problem-solving skills
• Financial services experience and familiarity with risk controls

Responsibilities

• Collaborate with stakeholders to define business requirements and ensure regulatory alignment
• Interview SMEs, process owners, and managers to map and understand processes
• Assess risks and control weaknesses; escalate issues as needed
• Design, implement and maintain internal controls to mitigate risk
• Document processes with BPMN and Visio and map current and future states
• Drive continuous improvement using LEAN, Six Sigma and Change Management methodologies

Skills

BPMN 2.0

Six Sigma Black Belt

Lean Certified

Agile Certification

Change Management

Problem-Solving

Analytical Skills

Process Improvement

Education

Bachelor’s degree

Tools

Microsoft Visio

Job description

M&T Bank is seeking a Senior Business Process Engineer to lead end-to-end process redesign within Institutional Services in Wilmington, DE. You will map current processes, design improved future states, and strengthen controls using BPMN and Visio.

The role emphasizes LEAN, Six Sigma, and Change Management to reduce costs, cycle time, and risk while improving client experience. A Bachelor’s degree with extensive financial services experience is preferred.