Senior Process Improvement Lead

ITSMF; Plano (TX); Hybrid; USD 81,000 - 92,000; Full time

Job summary

Capital One is seeking a Sr. Associate Process Manager in Plano, TX for a hybrid full-time role. You will lead process improvements, collect data, and influence stakeholders across functions while adhering to regulatory and process control standards.

The position emphasizes collaboration, emotional intelligence, and customer-impact driven decisions in a dynamic agile environment. Salary ranges reflect location and role, with incentives possible.

Qualifications

• Experience in process or risk management.
• Strong communication and collaboration across levels.
• Familiarity with agile environments and process controls.
• Ability to understand customer needs and drive improvements.

Responsibilities

• Leading and owning oversight of smaller process improvement work.
• Collecting data and using analytics to inform senior leadership.
• Identify and drive issue resolution and risk mitigation.
• Developing and maintaining formal process documentation.

Skills

Analytical skills

Communication

Process improvement

Emotional intelligence

Education

Bachelor’s Degree

Tools

G Suite

Job description

Capital One is seeking a Sr. Associate Process Manager in Plano, TX for a hybrid full-time role. You will lead process improvements, collect data, and influence stakeholders across functions while adhering to regulatory and process control standards.

The position emphasizes collaboration, emotional intelligence, and customer-impact driven decisions in a dynamic agile environment. Salary ranges reflect location and role, with incentives possible.