Senior Process Excellence Leader

Capital One Group; Plano (TX); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One in Plano, Texas is seeking a Principal Process Manager to lead and improve processes that drive customer excellence and bottom-line impact. You will collaborate with teams, develop formal process documentation, and serve as a subject matter expert to deliver outcomes.

The role emphasizes data analytics, risk management, and the ability to influence up. This is a full-time role with a competitive salary range and comprehensive benefits, and opportunities to lead and mentor others on

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience with Google Suite.
• At least 1 year of Process Management experience.
• At least 1 year of internal audit or regulatory exam experience.
• At least 1 year of experience working with Compliance and Risk Management.

Responsibilities

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
• Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives
• Leading risk management assessments and driving accurate audit or exam responses
• Identify and implement process improvements driving issue resolution and risk mitigation activities
• Understanding customers’ needs of the process and driving process improvements
• Developing and maintaining formal process documentation including creation or updating procedures
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
• May lead a team and direct others on projects

Skills

Google Suite

Process Management

Audit/Regulatory

Compliance & Risk

Education

Bachelor’s Degree or military experience

Job description

Capital One in Plano, Texas is seeking a Principal Process Manager to lead and improve processes that drive customer excellence and bottom-line impact. You will collaborate with teams, develop formal process documentation, and serve as a subject matter expert to deliver outcomes.

The role emphasizes data analytics, risk management, and the ability to influence up. This is a full-time role with a competitive salary range and comprehensive benefits, and opportunities to lead and mentor others on