Senior Process Excellence & Analytics Lead

Capital One Group; Plano (TX); Hybrid; USD 81,000 - 92,000; Full time

Job summary

Capital One is seeking a Senior Associate Process Manager in Plano, TX, with a hybrid work arrangement. Responsibilities include leading process improvements, data-driven analysis, risk mitigation, and developing formal process documentation to support business goals.

Qualifications: 2+ years in process or risk management, 1+ year in G Suite; preferred: Bachelor's degree and Lean/Agile/Six Sigma or similar certifications. Salary range is $80,800–$92,200 with incentive opportunities.

Qualifications

• Basic qualifications include: high school diploma or GED, at least 2 years in process or risk management, and at least 1 year using G Suite.
• Preferred qualifications include: bachelor's degree and certifications in Lean, Agile, Six Sigma, Business Process Management, or Project Management.

Responsibilities

• Lead and own oversight of smaller process improvement work and collaborate on larger initiatives.
• Collect data and information, using analytics and reporting to provide transparency to senior leadership.
• Identify and drive issue resolution and risk mitigation activities.
• Understand customers' needs of the process and drive process improvements.
• Develop and maintain formal process documentation and procedures.
• Act as a subject matter expert to partner with project customers to achieve outcomes.

Skills

Process management

Education

Bachelor's degree

Tools

G Suite

Job description

Capital One is seeking a Senior Associate Process Manager in Plano, TX, with a hybrid work arrangement. Responsibilities include leading process improvements, data-driven analysis, risk mitigation, and developing formal process documentation to support business goals.

Qualifications: 2+ years in process or risk management, 1+ year in G Suite; preferred: Bachelor's degree and Lean/Agile/Six Sigma or similar certifications. Salary range is $80,800–$92,200 with incentive opportunities.