Principal Engagement & Process Excellence Lead

Capital One Group; Plano (TX); Hybrid; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking an engaged and highly organized Principal Associate to serve as the Engagement Manager for multiple process areas within Extended Operations and to own and deliver OKRs in this space.

The role is hybrid, based in Plano, TX, and requires coordinating with onshore stakeholders and offshore partners to optimize performance and delivery across vendor/manage contracts and process improvements.

Qualifications

• Bachelor's degree or military experience required.
• 2+ years experience in Supplier Management.
• 2+ years experience with Process or Project management.
• 3+ years with Commercial Credit and Treasury Management Products, Commercial Operations processes, Commercial Underwriting & Portfolio Management.
• 1+ years of experience with change management.
• 1+ years of experience with G Suite applications.

Responsibilities

• Act as the Engagement Manager for multiple offshore process areas by partnering with onshore stakeholders for offshore performance management, training and ongoing support.
• Take accountability for offshore utilization, enablement, and delivery in assigned areas. Maintain knowledge and applications of contractual Statements of Work with the Vendor.
• Proactively handle escalations, support new vendor transitions, and manage change management and tech changes/advancements related to offshore partners.
• Utilize in-depth knowledge of process performance and data collection methods to monitor utilization rates and validate resource needs.
• Provide insights to leadership on offshore performance through MBRs against contractual benchmarks.
• Oversee all aspects of assigned offshore and team related projects and own status reporting; drive milestones, risks, and mitigation.
• Participate in touchpoints and provide status updates to senior leaders for your workstream in partnership with the program lead.

Skills

Supplier management

Process management

Commercial credit

Treasury management

Change management

G Suite

Education

Bachelor's degree or military experience

Job description

Capital One is seeking an engaged and highly organized Principal Associate to serve as the Engagement Manager for multiple process areas within Extended Operations and to own and deliver OKRs in this space.

The role is hybrid, based in Plano, TX, and requires coordinating with onshore stakeholders and offshore partners to optimize performance and delivery across vendor/manage contracts and process improvements.