Senior Process Manager – Financial Services (Hybrid)

Capital One Group; Plano (TX); Híbrido; USD 81.000 - 92.000; Jornada completa

Descripción de la vacante

Capital One in Plano, TX seeks a Sr. Associate, Process Manager to oversee multiple processes, drive BPM/PM initiatives, and collaborate with Risk offices and leadership to improve operations. The role includes coaching junior PMs, delivering process documentation, and presenting insights up to the executive level.

A hybrid work arrangement is in place with on-site presence required per policy. The minimum qualifications include a high school diploma and 1 year ofOffice/G Suite experience, plus

Formación

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, or Risk Management.

Responsabilidades

• Day to day oversight of multiple processes.
• Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, Business Risk Office and management; make final recommendations for approval on changes.
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalade breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.
• Maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams) Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes.
• Coach and train junior PM levels on processes, performance targets and goals.
• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
• May perform process or parts of the process as needed.

Conocimientos

Process management

Project management

Risk management

MS Office/G Suite

Educación

High School Diploma or GED

Bachelor's Degree or military experience

Descripción del empleo

Capital One in Plano, TX seeks a Sr. Associate, Process Manager to oversee multiple processes, drive BPM/PM initiatives, and collaborate with Risk offices and leadership to improve operations. The role includes coaching junior PMs, delivering process documentation, and presenting insights up to the executive level.

A hybrid work arrangement is in place with on-site presence required per policy. The minimum qualifications include a high school diploma and 1 year ofOffice/G Suite experience, plus