Offshore Process & Vendor Excellence Lead

Capital One; Plano (TX); Hybrid; USD 99,000 - 113,000; Full time

Job summary

Capital One in Plano, TX is seeking a Principal Process Manager to lead offshore engagement management, governance, and process improvements across multiple domains. This role is hybrid with on-site requirements at the designated office in Plano, Texas.

The successful candidate will bring 2+ years in supplier management and process or project management, plus experience with commercial banking products and portfolio oversight. Competitive compensation and incentives are offered.

Qualifications

• Bachelor's Degree or Military experience.
• At least 2 years of Commercial Banking experience.

Responsibilities

• Act as Engagement Manager for multiple offshore process areas, coordinating with onshore stakeholders.
• Monitor offshore utilization, enablement, and delivery.
• Maintain knowledge of contractual Statements of Work with the Vendor.
• Manage escalations, vendor transitions, and changes related to offshore partners.
• Monitor process performance, validate resource needs, and support root cause analyses.
• Provide leadership insights via Monthly Business Reviews and prepare project materials.

Skills

Supplier management

Process management

Commercial credit

Treasury management

Change management

G Suite

Education

Bachelor's Degree or Military experience

Job description

Capital One in Plano, TX is seeking a Principal Process Manager to lead offshore engagement management, governance, and process improvements across multiple domains. This role is hybrid with on-site requirements at the designated office in Plano, Texas.

The successful candidate will bring 2+ years in supplier management and process or project management, plus experience with commercial banking products and portfolio oversight. Competitive compensation and incentives are offered.