Process Excellence Manager, Ops & Analytics

ITSMF; Richmond (VA); Presencial; USD 134.000 - 153.000; Jornada completa

Descripción de la vacante

Capital One is seeking a Manager, Process Management within Network Risk Operations to lead initiatives that improve how teams work through process improvements, actionable insights, technology enablement, and scalable solutions. You will partner with business units to translate needs into practical changes and enable adoption across diverse teams.

You are a highly adaptable leader who can flex across priorities and capabilities as business needs evolve, operating at the intersection of

Formación

• Bachelor’s Degree or Military Experience is required.
• At least 3 years of experience in Process Management, Risk Management, or Business Analysis.
• At least 2 years of experience in Project management.
• At least 1 year of experience using Google AI tools.

Responsabilidades

• Lead complex operational initiatives and capabilities spanning process improvement, reporting and insights, technology enablement, and scalable business solutions.
• Partner with operational teams to understand business challenges, identify opportunities, and translate needs into actionable recommendations and practical solutions.
• Leverage data, process knowledge, and stakeholder input to identify trends, root causes, risks, and opportunities to improve operational effectiveness.
• Determine the appropriate solution based on the business need, including process improvements, reporting and dashboards, digital tools, automation, AI-enabled solutions, or enablement strategies.
• Identify opportunities to develop reusable and scalable solutions that reduce manual effort, improve consistency, and can be leveraged across operational teams.
• Support the development and evolution of reporting, metrics, dashboards, and analytical solutions that improve visibility and decision-making.
• Partner across Process Management, Project Management, Data Analytics, Technology, Product, Risk and Operations to move solutions from concept through implementation and adoption.
• Evaluate emerging technologies and capabilities and identify practical opportunities to apply them within operations.
• Establish appropriate structure, prioritization, governance, and controls to ensure solutions are sustainable and aligned with business needs.
• Manage multiple priorities in a dynamic environment, bringing structure and clarity to ambiguous or evolving business needs.
• Build strong cross-functional relationships and influence stakeholders and senior leaders to drive alignment and results.
• Communicate complex information clearly and concisely, including recommendations, risks, progress, decisions, and business outcomes.

Educación

Bachelor’s Degree or Military Experience

Herramientas

Google AI tools

Descripción del empleo

Capital One is seeking a Manager, Process Management within Network Risk Operations to lead initiatives that improve how teams work through process improvements, actionable insights, technology enablement, and scalable solutions. You will partner with business units to translate needs into practical changes and enable adoption across diverse teams.

You are a highly adaptable leader who can flex across priorities and capabilities as business needs evolve, operating at the intersection of