Senior Manager, Process Excellence

Capital One Group; Richmond (VA); Hybrid; USD 149,000 - 170,000; Full time

Job summary

Capital One is seeking a Senior Manager of Process Management to lead a team of data stewards and drive operational excellence across the data lifecycle. You will partner with product and technology teams to improve processes, ensure data integrity, and align governance with regulatory standards.

The role is hybrid, focusing on leadership, process design, and strategic collaboration to achieve measurable efficiency gains and cost savings for the enterprise.

Qualifications

• Bachelor’s degree or higher in a business or related field.
• 5+ years of experience in Process management.
• 5+ years of experience in Project management.
• 2+ years of experience in People management.
• 2+ years of experience in Relationship management.

Responsibilities

• Lead and develop a high-performing team of data stewards.
• Serve as SME on enterprise data management policies and governance.
• Drive process improvements using technology and collaboration across teams.
• Oversee data lifecycle and ensure data compliance across the organization.
• Collaborate with Product and Tech to deliver standardized data sources.

Skills

Leadership

Process improvement

Data governance

Stakeholder management

Analytical thinking

Education

Bachelor’s degree in Business Administration, Accounting, Management, Human Resources or Economics

Master’s degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems

Tools

LEAN / Six Sigma

Job description

Capital One is seeking a Senior Manager of Process Management to lead a team of data stewards and drive operational excellence across the data lifecycle. You will partner with product and technology teams to improve processes, ensure data integrity, and align governance with regulatory standards.

The role is hybrid, focusing on leadership, process design, and strategic collaboration to achieve measurable efficiency gains and cost savings for the enterprise.