Senior Process Engineering Lead - Lean Six Sigma & BPM

CVS Health Corporation; Maryland; Hybrid; USD 83,000 - 222,000; Full time

Job summary

CVS Health is seeking a Manager - Process Engineering to lead high‑impact process improvement across ISTS. You will design, standardize, and govern processes using Lean Six Sigma, BPM, and agentic workflows to reduce friction and increase capacity.

You will partner with IT, cybersecurity, and operations teams to implement sustainable improvements, create clear documentation, and drive measurable performance gains aligned with enterprise goals.

Qualifications

• 5+ years of experience in process engineering, analysis, and change management.
• 3+ years operating within a formal BPM framework including process inventory, documentation, ownership models and governance.
• 2+ years using process mapping tools (Lucidchart, Visio, Mural).
• Lean Six Sigma Green Belt Certification.

Responsibilities

• Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross-functional problems.
• Identify, prioritize, and execute high-impact improvement opportunities aligned to enterprise goals and ISTS OKRs.
• Deliver measurable capacity and efficiency gains, expense reduction, and risk avoidance, validated through standardized measurement and reporting.
• Ensure process improvements are sustainable, controlled, and embedded into day-to-day operations.
• Maintain a healthy improvement backlog and prioritize initiatives with the greatest value potential.
• Enforce a consistent engagement lifecycle, quality standards, and documentation approach.
• Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts.
• Create clear visual representations of current-state processes (e.g., Visio, Lucidchart) to identify bottlenecks, inefficiencies, and risks.
• Design optimized future-state processes that streamline workflows, reduce inefficiencies, and improve user experience.
• Implement process improvements through technology enablement, automation, workflow changes, and agentic workflows.
• Partner closely with IT, platform, infrastructure, cybersecurity, and operations teams to implement and scale improvements.
• Collaborate with stakeholders to drive change adoption, secure buy-in, and ensure smooth implementation.
• Prepare and maintain process documentation, including flow diagrams, SOPs, and change control artifacts.
• Continuously evaluate and refine processes to ensure ongoing effectiveness, agility, and adaptability.

Skills

Process engineering

Change management

Lean Six Sigma Green Belt

Cross-functional collaboration

Education

Bachelor's degree

Tools

Lucidchart

Visio

Mural

Job description

CVS Health is seeking a Manager - Process Engineering to lead high‑impact process improvement across ISTS. You will design, standardize, and govern processes using Lean Six Sigma, BPM, and agentic workflows to reduce friction and increase capacity.

You will partner with IT, cybersecurity, and operations teams to implement sustainable improvements, create clear documentation, and drive measurable performance gains aligned with enterprise goals.