Process Excellence Manager — Lean Six Sigma & BPM

CVS Health Corporation; Kansas; Hybrid; USD 83,000 - 222,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Manager - Process Engineering to lead high‑impact process improvement across ISTS. You will design, standardize, improve, and govern ISTS processes using agentic workflows and Lean Six Sigma, partnering with IT, cybersecurity, and operations to reduce friction and increase capacity.

The role emphasizes delivering sustainable improvements with clear KPIs, SOPs, and governance artifacts while maintaining an ongoing improvement backlog and standardized engagement practices.

Qualifications

• 5+ years of experience in process engineering, analysis, and change management; technology background is a plus.
• 3+ years of experience establishing or operating within a formal BPM framework with governance routines.
• 2+ years of experience using process mapping tools (Lucidchart, Visio, Mural, etc.).
• Lean Six Sigma Green Belt Certification

Responsibilities

• Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross‑functional problems.
• Partner with ISTS leaders to identify, prioritize, and execute high‑impact improvement opportunities aligned to enterprise goals and ISTS OKRs.
• Deliver measurable capacity and efficiency gains, expense reduction, and risk avoidance, validated through standardized measurement and reporting.
• Ensure process improvements are sustainable, controlled, and embedded into day‑to‑day operations.
• Maintain a healthy improvement backlog and prioritize initiatives with the greatest value potential.
• Enforce a consistent engagement lifecycle, quality standards, and documentation approach.
• Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts.
• Create clear visual representations of current‑state processes (e.g., Visio, Lucidchart) to identify bottlenecks, inefficiencies, and risks.
• Design optimized future‑state processes that streamline workflows, reduce inefficiencies, and improve user experience.
• Implement process improvements through technology enablement, automation, workflow changes, and agentic workflows.
• Partner closely with IT, platform, infrastructure, cybersecurity, and operations teams to implement and scale improvements.
• Collaborate with stakeholders to drive change adoption, secure buy‑in, and ensure smooth implementation.
• Prepare and maintain process documentation, including flow diagrams, SOPs, and change control artifacts.
• Continuously evaluate and refine processes to ensure ongoing effectiveness, agility, and adaptability.

Skills

Process engineering

BPM framework

Process mapping tools

Lean Six Sigma Green Belt

Education

Bachelor's degree

Tools

Lucidchart

Visio

Mural

Job description

CVS Health is seeking a Manager - Process Engineering to lead high‑impact process improvement across ISTS. You will design, standardize, improve, and govern ISTS processes using agentic workflows and Lean Six Sigma, partnering with IT, cybersecurity, and operations to reduce friction and increase capacity.

The role emphasizes delivering sustainable improvements with clear KPIs, SOPs, and governance artifacts while maintaining an ongoing improvement backlog and standardized engagement practices.