Process Engineering Manager - Lean Six Sigma & BPM

CVS Health Corporation; Minnesota; Hybrid; USD 83,000 - 222,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus program

Job summary

CVS Health Corporation seeks a Manager - Process Engineering to lead high-impact BPM initiatives across ISTS, applying Lean Six Sigma and DMAIC to optimize operations and drive measurable improvements.

You will partner with IT, platform, cybersecurity, and operations teams to design future-state processes, standardize documentation, and foster adoption of automation and agentic workflows. This full-time role offers a broad benefits package and opportunities to scale improvements enterprise-wide.

Qualifications

• 5+ years of experience, with a background in process engineering, analysis, and change management. A technology background is a plus.
• 3+ years of experience establishing or operating within a formal BPM framework, including: Process inventory and taxonomy management, Process documentation and standardization, Process ownership models and governance routines
• 2+ years of experience using process mapping tools (Lucidchart, Visio, Mural, etc.).
• Lean Six Sigma Green Belt Certification

Responsibilities

• Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross-functional problems.
• Partner with ISTS leaders to identify, prioritize, and execute high-impact improvement opportunities aligned to enterprise goals and ISTS OKRs.
• Deliver measurable capacity and efficiency gains, expense reduction, and risk avoidance, validated through standardized measurement and reporting.
• Ensure process improvements are sustainable, controlled, and embedded into day-to-day operations.
• Maintain a healthy improvement backlog and prioritize initiatives with the greatest value potential.
• Enforce a consistent engagement lifecycle, quality standards, and documentation approach.
• Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts.
• Create clear visual representations of current-state processes (e.g., Visio, Lucidchart) to identify bottlenecks, inefficiencies, and risks.
• Design optimized future-state processes that streamline workflows, reduce inefficiencies, and improve user experience.
• Implement process improvements through technology enablement, automation, workflow changes, and agentic workflows.
• Partner closely with IT, platform, infrastructure, cybersecurity, and operations teams to implement and scale improvements.
• Collaborate with stakeholders to drive change adoption, secure buy-in, and ensure smooth implementation.
• Prepare and maintain process documentation, including flow diagrams, SOPs, and change control artifacts.
• Continuously evaluate and refine processes to ensure ongoing effectiveness, agility, and adaptability.

Skills

Lean Six Sigma

DMAIC

BPM

Process improvement

Change management

Data-driven decision making

Education

Bachelor's degree

Tools

Lucidchart

Visio

Mural

Job description

CVS Health Corporation seeks a Manager - Process Engineering to lead high-impact BPM initiatives across ISTS, applying Lean Six Sigma and DMAIC to optimize operations and drive measurable improvements.

You will partner with IT, platform, cybersecurity, and operations teams to design future-state processes, standardize documentation, and foster adoption of automation and agentic workflows. This full-time role offers a broad benefits package and opportunities to scale improvements enterprise-wide.