Process Excellence Lead - BPM & Lean Six Sigma

CVS Health Corporation; Town of Vermont (WI); Hybrid; USD 83,000 - 222,000; Full time

Job summary

CVS Health Corporation is seeking a Manager of Process Engineering to lead high‑impact process improvement initiatives across ISTS. The role focuses on designing, standardizing, and governing processes using Lean Six Sigma, BPM, and agentic workflows to reduce risk and improve efficiency.

You will collaborate with IT, cybersecurity, and operations teams to implement changes and sustain improvements across the enterprise while maintaining clear documentation and governance artifacts.

Qualifications

• 5+ years of experience in process engineering, analysis, and change management.
• 3+ years of experience establishing or operating within a formal BPM framework, including process inventory, documentation, and governance.
• 2+ years of experience using process mapping tools (Lucidchart, Visio, Mural, etc.).
• Lean Six Sigma Green Belt Certification.

Responsibilities

• Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross‑functional problems.
• Partner with ISTS leaders to identify, prioritize, and execute high‑impact improvement opportunities aligned to enterprise goals and ISTS OKRs.
• Deliver measurable capacity and efficiency gains, expense reduction, and risk avoidance, validated through standardized measurement and reporting.
• Ensure process improvements are sustainable, controlled, and embedded into day‑to‑day operations.
• Maintain a healthy improvement backlog and prioritize initiatives with the greatest value potential.
• Enforce a consistent engagement lifecycle, quality standards, and documentation approach.
• Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts.
• Create clear visual representations of current‑state processes to identify bottlenecks, inefficiencies, and risks.
• Design optimized future‑state processes that streamline workflows, reduce inefficiencies, and improve user experience.
• Implement process improvements through technology enablement, automation, workflow changes, and agentic workflows.
• Partner with IT, platform, infrastructure, cybersecurity, and operations teams to implement and scale improvements.
• Collaborate with stakeholders to drive change adoption and secure buy‑in.

Skills

Lean Six Sigma Green Belt

Problem solving

Change management

Project management

Education

Bachelor's degree

High School Diploma/GED + 4 years related experience

Tools

Lucidchart

Visio

Mural

Job description

CVS Health Corporation is seeking a Manager of Process Engineering to lead high‑impact process improvement initiatives across ISTS. The role focuses on designing, standardizing, and governing processes using Lean Six Sigma, BPM, and agentic workflows to reduce risk and improve efficiency.

You will collaborate with IT, cybersecurity, and operations teams to implement changes and sustain improvements across the enterprise while maintaining clear documentation and governance artifacts.