Process Engineering Lead — BPM & Operational Excellence

CVS Health Corporation; Virginia (MN); Hybrid; USD 83,000 - 222,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

CVS Health Corporation is seeking a Manager for Process Engineering to lead high-impact BPM initiatives across ISTS. You will design, standardize, and govern processes, partnering with IT, security, and operations to reduce friction and increase capacity.

You will apply DMAIC and Lean Six Sigma methodologies, manage a backlog, and ensure updates to SOPs, KPIs, and governance artifacts. A Lean Six Sigma Green Belt is required, with 5+ years in the field.

Qualifications

• 5+ years of experience in process engineering, analysis, and change management.
• 3+ years of experience establishing or operating within a formal BPM framework, including: Process inventory and taxonomy management, Process documentation and standardization, Process ownership models and governance routines
• 2+ years of experience using process mapping tools (Lucidchart, Visio, Mural, etc.).
• Lean Six Sigma Green Belt Certification

Responsibilities

• Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross-functional problems.
• Partner with ISTS leaders to identify, prioritize, and execute high-impact improvement opportunities.
• Deliver measurable capacity and efficiency gains, expense reduction, and risk avoidance, validated through standardized measurement and reporting.
• Ensure process improvements are sustainable, controlled, and embedded into day-to-day operations.
• Maintain a healthy improvement backlog and prioritize initiatives with the greatest value potential.
• Enforce a consistent engagement lifecycle, quality standards, and documentation approach.
• Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts.
• Create clear visual representations of current-state processes to identify bottlenecks and risks.
• Design optimized future-state processes that streamline workflows and improve user experience.
• Implement process improvements through technology enablement, automation, workflow changes, and agentic workflows.
• Partner with IT, platform, infrastructure, cybersecurity, and operations teams to scale improvements.
• Collaborate with stakeholders to drive change adoption and secure buy-in.
• Prepare and maintain process documentation including flow diagrams, SOPs, and change control artifacts.
• Continuously evaluate and refine processes for ongoing effectiveness.

Skills

Lean Six Sigma

Process improvement

Change management

Education

Bachelor's degree

Tools

Lucidchart

Visio

Mural

Job description

CVS Health Corporation is seeking a Manager for Process Engineering to lead high-impact BPM initiatives across ISTS. You will design, standardize, and govern processes, partnering with IT, security, and operations to reduce friction and increase capacity.

You will apply DMAIC and Lean Six Sigma methodologies, manage a backlog, and ensure updates to SOPs, KPIs, and governance artifacts. A Lean Six Sigma Green Belt is required, with 5+ years in the field.