Process Engineering Manager — BPM & Lean Six Sigma

9025 CVS Shared Services Resources LLC; Town of Texas (WI); Hybrid; USD 83,000 - 222,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid time off

Job summary

CVS Health is seeking a Manager - Process Engineering to lead high-impact process improvement and BPM initiatives within ISTS. You will design, standardize, and govern processes, using Lean Six Sigma, agentic workflows, and BPM to reduce friction and increase capacity.

You will partner with IT, cybersecurity, and operations teams to implement changes, develop SOPs and KPIs, and ensure sustainable operations.

Qualifications

• 5+ years of experience in process engineering, analysis and change management.
• 3+ years of experience establishing or operating within a formal BPM framework.
• 2+ years of experience using process mapping tools (Lucidchart, Visio, Mural, etc.).
• Lean Six Sigma Green Belt Certification.

Responsibilities

• Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross‑functional problems.
• Partner with ISTS leaders to prioritize and execute high‑impact improvement opportunities aligned to enterprise goals and ISTS OKRs.
• Deliver measurable capacity and efficiency gains, expense reduction, and risk avoidance, validated through standardized measurement and reporting.
• Ensure process improvements are sustainable, controlled, and embedded into day‑to‑day operations.
• Maintain a healthy improvement backlog and prioritize initiatives with the greatest value potential.
• Enforce a consistent engagement lifecycle, quality standards, and documentation approach.
• Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts.
• Create clear visual representations of current‑state processes (e.g., Visio, Lucidchart) to identify bottlenecks, inefficiencies, and risks.
• Design optimized future‑state processes that streamline workflows, reduce inefficiencies, and improve user experience.
• Implement process improvements through technology enablement, automation, workflow changes, and agentic workflows.
• Partner closely with IT, platform, infrastructure, cybersecurity, and operations teams to implement and scale improvements.
• Collaborate with stakeholders to drive change adoption, secure buy‑in, and ensure smooth implementation.
• Prepare and maintain process documentation, including flow diagrams, SOPs, and change control artifacts.
• Continuously evaluate and refine processes to ensure ongoing effectiveness, agility, and adaptability.

Skills

Process engineering

BPM

Lean Six Sigma Green Belt

Change management

Education

Bachelor’s degree

Tools

Lucidchart

Visio

Mural

Job description

CVS Health is seeking a Manager - Process Engineering to lead high-impact process improvement and BPM initiatives within ISTS. You will design, standardize, and govern processes, using Lean Six Sigma, agentic workflows, and BPM to reduce friction and increase capacity.

You will partner with IT, cybersecurity, and operations teams to implement changes, develop SOPs and KPIs, and ensure sustainable operations.