Senior Problem Management Automation and SRE Engineer

Truist Financial Corporation; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Truist is seeking a Senior Technology Operations Consultant focused on Problem Management automation and reliability engineering. The role emphasizes reducing toil by automating repetitive, rules-based steps and building dashboards in ServiceNow and other platforms.

The candidate should have a network/cloud/server background with scripting experience and a track record of delivering secure, auditable solutions within a regulated financial institution.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related technical discipline.
• Minimum of 7 years in technology operations.
• ITIL and security/compliance knowledge is a plus.

Responsibilities

• Deliver technology operations for an assigned area with limited supervision to meet performance, availability, and security targets.
• Contribute to standards, runbooks, and governance to reduce risk and improve operations.
• Lead large initiatives by designing and implementing technology solutions and coordinating teams.
• Pilot emerging tech, automation, and optimization for measurable improvements.
• Provide guidance, coaching, and training to engineers and technicians.

Skills

Problem management

Python scripting

ServiceNow

SRE practices

Dashboards

Education

Bachelor's degree in IT / CS or related

Tools

ServiceNow

Power BI

Tableau

Splunk

Datadog

Dynatrace

PagerDuty

Git

Jira

Job description

Truist is seeking a Senior Technology Operations Consultant focused on Problem Management automation and reliability engineering. The role emphasizes reducing toil by automating repetitive, rules-based steps and building dashboards in ServiceNow and other platforms.

The candidate should have a network/cloud/server background with scripting experience and a track record of delivering secure, auditable solutions within a regulated financial institution.