Lead Printing & Customer Experience Specialist

FedEx Office and Print Services; Edmond (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

FedEx Office and Print Services is seeking a Lead Consultant to provide expert service across print, signs & graphics, and shipping, while guiding daily store operations and customer interactions. The role emphasizes consultative selling, accurate pricing, complex orders, and ensuring production quality from order intake to delivery.

The Lead Consultant will supervise workflow, coordinate store activities, and may mentor other team members.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.

Skills

Customer service

Communication skills

Consultative selling

Education

High school diploma or equivalent

Job description

FedEx Office and Print Services is seeking a Lead Consultant to provide expert service across print, signs & graphics, and shipping, while guiding daily store operations and customer interactions. The role emphasizes consultative selling, accurate pricing, complex orders, and ensuring production quality from order intake to delivery.

The Lead Consultant will supervise workflow, coordinate store activities, and may mentor other team members.