Customer Success Manager - AI-Driven Solutions

Salesforce, Inc.; Indiana; Sur place; USD 90 000 - 150 000; Plein temps

Résumé du poste

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high-value customers achieve a significant ROI with Signature.

This independent contributor role requires coordinating deliverables, guiding strategic success plans, and partnering with Sales, Engineering, and Product Management to maximize platform value. The ideal candidate will manage executive relationships, drive adoption of Salesforce features, and proactively monitor customer health metrics to inform quarterly reviews

Qualifications

• Experience supporting customers in one or more of the following industries: Financial Services (FINS), Health & Life Sciences (HLS), Technology Media Telecommunication (TMT).
• Strong relationship-building with business and technical stakeholders.

Responsabilités

• Serve as the single point of customer accountability for delivery of all Signature deliverables, overall customer experience, and renewal/expansion.
• Coordinate all deliverables across the Signature lifecycle and align platform features with customer priorities to increase throughput.
• Develop and maintain executive-level relationships within customer IT and business leadership; act as a trusted advisor.
• Drive adoption of Sales and Service Cloud features and monitor usage metrics to guide health reviews and release recommendations.

Outils

Journey Builder

Commerce Promotions

Description du poste

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high-value customers achieve a significant ROI with Signature.

This independent contributor role requires coordinating deliverables, guiding strategic success plans, and partnering with Sales, Engineering, and Product Management to maximize platform value. The ideal candidate will manage executive relationships, drive adoption of Salesforce features, and proactively monitor customer health metrics to inform quarterly reviews