Strategic AI-Driven Customer Success Manager

Salesforce, Inc.; Chicago (IL); On-site; USD 90,000 - 150,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high-value Signature Plan customers realize strong ROI from our platform. The CSM acts as an extension of the customer’s team, guiding both technical and business decisions and aligning projects with customer priorities.

The role emphasizes strategic advisory, AI-enabled health monitoring, and proactive risk management to sustain renewal and expansion within an individual contributor capacity.

Qualifications

• Experience delivering customer success to enterprise clients.
• Proven ability to drive adoption of cloud-based features and platforms.
• Strong communication and relationship-building skills across business and technical stakeholders.

Responsibilities

• Serve as the single point of accountability for delivering Signature deliverables and ensuring renewal/expansion.
• Coordinate all customer-delivered work across the Signature lifecycle.
• Align business value with technical goals to maximize platform impact.
• Lead quarterly reviews and adoption conversations with executives and teams.
• Monitor usage metrics and customer health signals to guide proactive actions.
• Provide strategic advisory to customers and advocate for best practices.
• Facilitate enablement sessions on opportunity, forecast, and knowledge management.
• Act as trusted advisor to align customer priorities with Salesforce capabilities.

Skills

Stakeholder Management

Customer Success

Strategic Advisory

AI Literacy

Job description

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high-value Signature Plan customers realize strong ROI from our platform. The CSM acts as an extension of the customer’s team, guiding both technical and business decisions and aligning projects with customer priorities.

The role emphasizes strategic advisory, AI-enabled health monitoring, and proactive risk management to sustain renewal and expansion within an individual contributor capacity.