Senior Principal CS Leader - Key Accounts & Strategy

Okta; Chicago (IL); On-site; USD 224,000 - 308,000; Full time

Benefits offered by this job

Equity

Health, dental, and vision insurance

401(k)

Paid leave

Job summary

Okta is seeking a Principal Customer Success Manager for its Dedicated Key Accounts sector in Illinois. The role focuses on strategic advisory, executive alignment, and driving business value across large enterprises.

You will lead cross-functional efforts with Sales, Support, Engineering, and Product to ensure retention and expansion while translating technical concepts into measurable business outcomes.

Qualifications

• 12+ years of experience in customer success, account management, or consulting with large enterprises.
• Proven ability to deliver and scale exceptional customer experience and drive business value.
• Strong emotional intelligence and executive relationship development.
• Excellent presentation, communication, and PM skills with C-level engagement.
• Strong listening, analytical skills, and ability to translate needs into outcomes.
• Willing to travel up to 25%.

Responsibilities

• Develop and nurture C-Level relationships to understand business goals and ensure retention and ROI.
• Design and execute proactive success plans and strategic reviews with clear KPIs.
• Coordinate with Sales, Support, Engineering, and Product to resolve escalations.
• Gather feedback to drive product and process improvements.
• Identify renewal risks and expansion opportunities.
• Communicate new products/features to help customers adopt Okta capabilities.

Skills

Customer success

Account management

SaaS

Executive stakeholder management

Presentation skills

Project management

Cross-functional collaboration

Enterprise security tools

Job description

Okta is seeking a Principal Customer Success Manager for its Dedicated Key Accounts sector in Illinois. The role focuses on strategic advisory, executive alignment, and driving business value across large enterprises.

You will lead cross-functional efforts with Sales, Support, Engineering, and Product to ensure retention and expansion while translating technical concepts into measurable business outcomes.